Leopold Marie Joaline
Portmathurin ,Rodrigues
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Customer-oriented, strategic-thinking salesperson with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
6071
6071
years of post-secondary education
Work History
Salesperson
Zuel
Port mathurin, Mur
01.2025 - Current
- Generated new leads through targeted outreach and networking events.
- Managed and organized sales territory to maximize efficiency and coverage.
- Negotiated pricing and contract terms to close sales effectively.
Server
Aanaris hôtel
Port louis, Mur
12.2022 - 12.2024
- Assisted customers in menu selection, providing recommendations based on preferences and dietary restrictions.
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Communicated effectively with kitchen staff to ensure timely and accurate order fulfillment.
- Engaged with customers to create a welcoming atmosphere and foster repeat business.
Customer Service Representative
Concentrix + webhelp
Ebene City, Mauritius
03.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
Expert in Health Insurance
Web Center Ltd
Saint Pierre , Mauritius
02.2021 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
Education
Allison Empower Yourself
Alison Empower Yourself
MBA - Business Side
International Business Institute of Germany
GermanySome College (No Degree) - Commerce Side
Le Choux College
Le Choux RodriguesSkills
- Information Security
- Scheduling
- Consultative Sales
- Paperwork Processing
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Data Collection
- Account updating
- Complaint Handling
- Document Control
- Warranty Service
- Credit card payment processing
- In-store support
- Customer Relationship Management (CRM)
- Receiving support
- Documentation
- Positive and professional
- Courteous demeanor
- Client Relations
- Microsoft PowerPoint
- Sales expertise
- Customer Relations
- Problem-solving abilities
- CRM Software
- Quality Control
- Multi-Task Management
Languages
- English
- French
Languages
English
Upper Intermediate
B2
French
Upper Intermediate
B2
Timeline
Salesperson
Zuel
01.2025 - Current
Customer Service Representative
Concentrix + webhelp
03.2024 - 08.2024
Server
Aanaris hôtel
12.2022 - 12.2024
Expert in Health Insurance
Web Center Ltd
02.2021 - 09.2023
Allison Empower Yourself
Alison Empower Yourself
MBA - Business Side
International Business Institute of Germany
Some College (No Degree) - Commerce Side
Le Choux College