LEIDEENA LUTCHMEE SOOBRAYDOO

• Data Collection and Analysis

- Conducted primary and secondary research to gather data from various sources such as surveys, databases, and reports.Data Collection and Analysis

- Analyzed data using statistical tools (e.g., Excel, SPSS, R) to identify trends, patterns, and key insights.

• Report Preparation and Presentation

- Compiled research findings into clear, concise reports, and presented insights to senior analysts or clients.

• Market Research

- Assisted in market analysis by researching industry trends, competitor activities, and consumer behavior.

• Data Cleaning and Management

- Ensured data accuracy by cleaning, organizing, and maintaining large datasets.

• Phone Interview and Administrations

- Contact organizations for the data collection process and proceed to a phone interview with a series of defined questions.

- Sorting organizing and analyzing data collected to input in the report.

• Competitive Analysis

- Monitored and analyzed competitor products, pricing strategies, and market positioning.

- Summarized findings to support strategic decision-making.

• Presentation Development

- Assisted in preparing PowerPoint presentations and reports for meetings and client reviews.

- Developed slide decks summarizing research insights for internal stakeholders.

• Data Validation and Quality Control

- Conducted quality checks on research data to ensure consistency and reliability.

- Validated sources to verify the credibility and accuracy of the data used in reports.

• Assisting with Forecasting and Modeling

- Supported the development of predictive models and financial forecasts based on research data.

- Worked alongside senior analysts to refine models for better accuracy.

• Collaboration with Cross-Functional Teams

- Collaborated with product, marketing, and strategy teams to provide data-driven insights.

- Participated in brainstorming sessions and meetings to discuss findings and next steps.

• Invoice Management

- Managed and tracked overdue medical invoices for healthcare providers, ensuring timely collection and resolution.

- Reviewed patient accounts and billing histories to identify outstanding balances and payment discrepancies.

• Communication with Debtors

- Contacted patients by phone, email, or letters to follow up on unpaid medical bills.

- Negotiated payment arrangements or settlements with patients, offering payment plans to ensure timely resolution.

• Billing Dispute Resolution

- Assisted patients in understanding and resolving discrepancies between medical services provided and invoiced amounts.

• Legal and Regulatory Compliance

- Ensured all debt collection efforts were in compliance with French regulations, including GDPR, data protection laws, and medical billing practices.

- Followed industry-specific debt recovery practices, adhering to ethical standards in healthcare collections.

• Reporting and Documentation

- Maintained accurate and up-to-date records of all communications, payment arrangements, and collections activities.

• Insurance Coordination

- Ensured medical insurance payments were processed promptly, identifying discrepancies between patient responsibility and insurance coverage.

• Financial Counseling

- Provided patients with financial guidance and support regarding payment options for their medical bills.

- Explained the implications of non-payment and the potential for medical debt to impact credit scores or result in legal action.

• Debt Recovery Strategy

- Applied various debt recovery strategies, including early-stage reminders, formal letters, and escalations to collection agencies when necessary.

- Managed and followed up on legal actions, including the referral of overdue cases to debt collection agencies or legal professionals.

• Customer Service and Conflict Resolution

- Addressed patient concerns and complaints in a professional and empathetic manner, resolving issues promptly and ensuring customer satisfaction.

- Maintained a positive relationship with patients while pursuing debt recovery, balancing empathy with professionalism.

• Customer Support

- Provided exceptional customer service by responding to inquiries, resolving issues, and offering assistance in both English and French

- Assisted customers with booking, modifying, or canceling luggage storage reservations via phone, email, and live chat.

• Problem Solving and Issue Resolution

- Addressed and resolved customer complaints, concerns, and lost item inquiries in a timely and professional manner.

- Handled service-related issues such as delayed or misplaced luggage and ensured swift resolution in accordance with company policies.

• Multilingual Communication

- Delivered seamless communication with international customers, ensuring a positive experience for non-native speakers.

• Reservation Management

- Managed luggage storage bookings, processed transactions, and updated customer details in the company's database.

- Coordinated luggage drop-offs and pick-ups, ensuring accurate tracking and secure storage.

• Payment Processing

- Assisted customers with payment processing, handling credit card transactions, refunds, and addressing billing inquiries.

- Explained pricing structures, promotional offers, and additional services available to customers.

• Customer Education

- Provided customers with detailed information about luggage storage policies, security measures, and terms of service.

- Guided customers through the process of storing and retrieving luggage, ensuring they understood all necessary procedures.

• Collaboration with Operations Team

- Coordinated with the operations team to ensure proper storage, handling, and security of luggage.

- Escalated complex or high-priority issues to the appropriate team members, maintaining a smooth flow of operations.

• Feedback Collection and Improvement

- Collected and documented customer feedback to improve service quality and customer experience.

• Sales Support

- Assisted customers in selecting the appropriate storage solutions based on their needs and preferences.

• Emergency Response and Assistance

- Provided quick and effective assistance in emergency situations, such as misplaced luggage or urgent customer requests.

- Ensured customers received timely updates on the status of their luggage, addressing concerns with empathy and professionalism.

• Purchase Order Creation and Management

- Created and processed purchase orders (POs) in accordance with company policies and procedures.

- Ensured accuracy of purchase orders, verifying quantities, prices, and vendor information before submission.

• Invoice Processing and Verification

- Received, verified, and processed supplier invoices against purchase orders and delivery receipts to ensure accuracy.

- Managed invoice discrepancies by investigating and resolving issues related to pricing, quantity, and terms in collaboration with suppliers and internal departments.

• Vendor Reconciliation

- Performed regular account reconciliations to match purchase orders, goods receipts, and supplier invoices.

- Investigated and resolved any discrepancies in vendor accounts, ensuring timely corrections and accurate financial records.

• Data Entry and Record Keeping

- Maintained accurate records of all transactions, including purchase orders, invoices, payments, and supplier communications.

• Customer Account Management

- Review Accounts Receivable Reports: Monitor overdue accounts and identify accounts requiring immediate follow-up.

- Update Customer Information: Ensure contact details are up to date, including billing contacts and payment terms.

• Communication with Clients

- Send Payment Reminders: Proactively reach out to clients to remind them of upcoming or overdue invoices via phone, email, or postal mail.

- Negotiate Payment Plans: Work with clients who are unable to pay in full, offering payment plans or extensions where appropriate.

- Handle Client Inquiries: Address any disputes, issues, or questions clients may have regarding their invoices or payments.

• Invoice Review and Dispute Resolution

- Verify Invoice Accuracy: Ensure all charges on invoices are correct and in line with the terms of the logistics service agreement.

- Resolve Discrepancies: Investigate and resolve any billing errors or disputes, coordinating with the operations or sales team to rectify any issues.

• Documentation and Record Keeping

- Maintain Detailed Records: Keep accurate and detailed records of all communication with clients, payments, and agreements.

• Payment Collection

- Process Payments: Ensure that received payments are applied correctly to customer accounts and are recorded in the accounting system.

- Monitor Payment Methods: Ensure that clients are using the correct payment channels (bank transfer, credit card, etc.) according to company policies.

• Collaboration with Internal Teams

- Escalate Complex Cases: In cases of non-payment or disputes, escalate to higher management or legal teams as needed.

• Maintain Client Relationships

- Build Relationships: Develop and maintain positive business relationships with clients, ensuring they are satisfied while still focusing on payment collection.

• Contacting Customers: Reaching out to consumers who have overdue bills via phone calls, emails, or letters to remind them of their outstanding payments.
• Negotiating Payment Plans: Discussing and setting up payment arrangements that are manageable for the consumer, including installment plans or reduced settlements.
• Processing Payments: Assisting customers with making payments, whether online, over the phone, or in person, and ensuring that these payments are recorded and updated in the system.
• Updating Account Records: Maintaining accurate and up-to-date records of customer interactions, payment statuses, and any arrangements made. This often involves using debt collection software or company CRM systems.
• Resolving Disputes: Handling customer complaints or disputes related to charges, service interruptions, or billing errors, and working to resolve them in line with company policies.
• Compliance with Regulations: Ensuring that all collection activities comply with relevant laws and regulations, such as the GDPR, and any industry-specific guidelines.
• Monitoring Accounts: Reviewing customer accounts regularly to identify overdue or high-risk accounts and determine the appropriate next steps.
• Sending Notices: Sending written reminders, final notices, or demand letters to customers before escalating the situation.
• Escalating Serious Cases: In cases where a customer fails to pay or make an arrangement, escalating the issue to higher-level management or legal departments for further action.
• Customer Education: Educating customers on the importance of paying their bills on time and providing information on available assistance programs, such as payment deferrals or discounts.
• Tracking Performance: Reporting on the status of collections, the amounts recovered, and outstanding balances, and working towards meeting collection targets.
• Avoiding Service Disconnections: Attempting to prevent disconnection of services by negotiating timely payments or by identifying payment assistance programs for struggling customers.