Leevesh Sharma Purmanund
Coromandel
Summary
Customer service professional with over 2 years of experience, including roles as a Customer Service Cashier and School Receptionist. Multilingual and skilled in delivering excellent service with a warm, engaging personality. Known for strong teamwork, clear communication, and the ability to create a safe, welcoming atmosphere. Prepared to bring my expertise in customer satisfaction and efficient problem-solving to a cabin crew role.
Overview
2
2
years of professional experience
Work History
Receptionist
Malaysian Consortium for Education Mauritius
Port-Louis, Mauritius
03.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Customer Service Cashier
Pharmacy Du Quai
Port-Louis, Mauritius
03.2021 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
Diploma - Aircraft Maintenance
Fanshawe College
London, Canada 04.2024
High School Diploma, Higher School Certificate, Grade12 - Science
Saint Mary's College
Rose-Hill, Mauritius 11.2022
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Shining and Charming Personality
- Multilingual
- Teamwork
- Attention to details
- Customer Oriented
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Additional Information
- 172cm
- 21 years old
Timeline
Receptionist
Malaysian Consortium for Education Mauritius
03.2023 - 07.2023
Customer Service Cashier
Pharmacy Du Quai
03.2021 - 02.2023
Diploma - Aircraft Maintenance
Fanshawe College
High School Diploma, Higher School Certificate, Grade12 - Science
Saint Mary's College