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Results-driven customer service officer skilled in operations management, team development, and process improvement. Several years of hands-on experience providing assistance and guidance to customers, ensuring increased satisfaction and loyalty.

Dedicated Customer Service Officer with extensive experience in passenger handling, load control, and delay management at Malaysia Airlines and Firefly. Skilled in supporting duty managers, managing flight disruptions, and preparing accurate aircraft loadsheets. Recognized for strong teamwork and exceptional problem-solving skills, consistently focused on delivering outstanding service and ensuring seamless operations. Committed to enhancing customer experiences while maintaining operational efficiency in fast-paced environments.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service consultant role.

Highly organised, customer centred, focused professional, with extensive Customer Service experience, delivering outstanding outcomes, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales. This has been organically demonstrated through Google reviews, when working at Deposit Power and positive employment opportunities.
I pride myself on the client centred approach, when communicating with customers to facilitate education around the process of accessing the product, benefits of company products, core values, and additional beneficial services that the company provides to benefit the customer at the highest standard.

I have been able to have a good career in corporate customer service, as i have utilised my education academically, with common sense and life experiences.

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve complaints or issues fast and effective.

The client-centred service approach allows me to tap into my passion of providing every customer with exceptional customer experience to enhance the companies reputation, core values and integrity being upheld at all times.

Additionally, I have strong passion for community services and community development, as i have demonstrated through my earlier years of study.

Throughout my customer service career, i have upheld a positive can do attitude, and am inspired by people and able to show people to not see their individuality or hardship as a limitation, rather more as an inspiration to see the brighter and inclusive side of life they can be apart of and thrive in.

I am seeking a role in a new career direction, as i genuinely believe my natural ability and willingness to put the customer first, is aligned with the client centred approach in community services.

This career change would allow me to grow in a profession, i have always had a passion for and one that i would feel more comfortable in order to flourish within the organisation.

I am looking for a position with more human connection, in community services that benefit the customer in the community for more of a holistic approach.

I am empathic, have a strong moral compass, and pride myself on always doing the right thing by myself and others.

I have strong conflict resolution skills, thick skin and lateral thinking skills to pin point the core issue evoking the customers frustration and anger.

I have the ability to stay calm, empathise and work with the customer to achieve the desired outcome for both the customer and company.

I have a keen readiness to learn and take on additional training and welcome constructive criticism to benefit professional growth.

I utilise my time well, have good eye for attention to detail and often use self refection at the end of the day to review what i did well and what i need to improve on.

I often then seek clarification from management and guidance to improve myself for the client experience, team and. company.

In my past roles, i have adopted researching critical information on the company's core values, key adjectives and company process to ensure i meet my role to the best of my ability.

As i have a natural ability to ask why? if i don't understand or how something works, i often fact check to gain a deeper level of understanding.

My natural ability to want to help people and make them see the bright side of life, was overflowing through my strong customer service over the phone, emails and at conferences.

However i was missing the human connection in communicating with customers in a more meaning full way to benefit them,

I look forward to being in a role and a team that enhances the client experience that has a positive affect on the community.


RAMCHURIT LEECHIKA

Summary

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Customer Service Officer

Accountant

Education

Computer

School Certificate - English Language

Skills

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Customer Service Officer

Accountant

Computer

School Certificate - English Language

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