Lavinishtah Haton Dawoodarry
Khedun Lane, Floreal
Summary
Experienced professional with a proven track record in customer service, portfolio management, and administrative tasks. Thrives in dynamic, fast-paced environments, demonstrating effective leadership, communication, and problem-solving skills. Eager to bring my expertise to a forward-thinking company, I have a successful background as a Guest Relation Officer, HR Clerk, and Administrative Officer. Currently excelling as a Customer Service Officer, I oversee key accounts, notably managing a significant European company's imports from Mauritius Sugar Syndicate. Recognized for meticulous portfolio and document management, I excel at working independently while fostering a proactive work culture. Committed to continuous improvement, I am dedicated to contributing to team success, demonstrating adaptability, and striving for excellence in today's evolving professional landscape.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
MAURITIUS SUGAR SYNDICATE
02.2022 - Current
- Managing portfolios for 27 clients worldwide, covering regions such as Europe, the Middle East, Far East, New York, Canada, and India.
- Overseeing client portfolio management, specifically for a major European sugar importer.
- Ensuring smooth operations and client satisfaction by efficiently handling portfolios and promptly addressing issues.
- Implementing process improvements to provide clients with faster responses to inquiries.
- Handling end-to-end shipment processes, maintaining accurate documentation, and providing timely client updates.
- Actively seeking and incorporating customer feedback to enhance overall satisfaction scores.
- Cultivating a positive work culture that contributes to high customer satisfaction levels.
- Conducting weekly video meetings with clients to comprehensively discuss all aspects related to shipments, strengthening client relationships.
- Serving as a champion for Fairtrade certificate standards, ensuring accurate documentation filing on a monthly basis.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained an average satisfaction rating of 8, reflecting positive feedback from customers regarding the service provided.
Shipping Clerk
Princes Tuna (Mauritius) LTD
05.2017 - 01.2022
- Preparing export documents in adherence to established procedures and guidelines.
- Coordinating with warehouse staff, shipping agencies, and clients to streamline shipping processes and record transactions.
- Monitoring and tracking shipments, providing regular updates to clients on order progress.
- Generating and issuing reports for customers, ensuring accuracy and adherence to regulatory requirements.
- Verifying invoice accuracy in alignment with packing lists, customer contracts, and country of origin.
- Responding promptly to customer inquiries, resolving issues effectively.
- Demonstrating proficiency in vendor manuals to optimize operational processes.
- Training and mentoring new recruits, contributing to the department's seamless functioning. Proactively initiated a cross-training program within the shipping department, fostering a more versatile and adaptable team.
HR CLERK (YEP)
Princes Tuna (Mauritius) LTD
08.2016 - 04.2017
- Ensured legal compliance with employment laws and regulations through regular audits of personnel files and documentation.
- Participated in recruitment and selection process for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Assisting in the hiring process, recruiting and screening qualified potential employees.
- Performing various administrative functions, including filing paperwork, delivering mail, and bookkeeping.
- Coaching new employees on administrative procedures, company policies, and performance standards.
- Providing clerical support, including copying, faxing, and file management
Administrative Officer
Neel Facilities – Neel Group Industries
04.2016 - 07.2016
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Created and maintained databases to track and record customer data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Guest Relation Officer at ATOL Lounge
EIH Flight Services LTD
07.2015 - 03.2016
- Responding to guest inquiries efficiently and professionally, both in person and via telephone/email.
- Greeting guests upon arrival, offering assistance, and ensuring a high level of customer satisfaction.
- Collaborating with team members to address guest requests and conducting satisfaction evaluations.
Education
Bachelor of Science - Human Resources Management
University of Technology, Mauritius
Port Louis, Mauritius07.2015
Hindu Girls' College - HSC
Curepipe11.2011
Hindu Girls' College - SC
Curepipe11.2009
Skills
- Order Processing
- Order Management
- Report Preparation
- Order documentation
- Adaptability
- Time Management
Languages
Creole
Native language
French
Upper intermediate
B2
English
Advanced
C1
Hindi
Intermediate
B1
Hobbies
Gardening, Cooking, Knitting, Swimming & Volunteering
Timeline
CUSTOMER SERVICE OFFICER
MAURITIUS SUGAR SYNDICATE
02.2022 - Current
Shipping Clerk
Princes Tuna (Mauritius) LTD
05.2017 - 01.2022
HR CLERK (YEP)
Princes Tuna (Mauritius) LTD
08.2016 - 04.2017
Administrative Officer
Neel Facilities – Neel Group Industries
04.2016 - 07.2016
Guest Relation Officer at ATOL Lounge
EIH Flight Services LTD
07.2015 - 03.2016
Bachelor of Science - Human Resources Management
University of Technology, Mauritius
Hindu Girls' College - HSC
Hindu Girls' College - SC
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