Laura Alexandre-Legris
Beau-Bassin
Summary
Results-oriented professional with 10 years in financial services, including 6 in banking. Skilled in customer portfolio management, sales coordination, and business development support. Proficient in CRM tools, performance analysis, and cross-functional collaboration, with a strong customer focus, analytical skills, and proactive approach.
Overview
14
14
years of professional experience
2020
2020
years of post-secondary education
Work History
Present Co-Founder & Digital Solutions Consultant
Clea Enterprise
06.2024 - Current
- Development of creative strategies for small businesses, focusing on brand identity and online visibility;
- Design logos, promotional materials, and digital assets for marketing campaigns;
- Creation of business materials such as pitch decks, social media templates, and website layouts.
Sales Support
International Card Processing Services Ltd
01.2023 - 06.2024
- Managed a portfolio of clients by delivering exceptional customer experiences, preparing tailored proposals, and coordinating project initiation to meet client-specific financial needs;
- Prepared customized commercial proposals for clients and coordinated timely sign-offs to drive revenue growth;
- Collaborated with finance teams on invoice reconciliation for on-premise accounts and coordinated seamless project initiation post-sign-off;
- Analyzed client feedback and assisted with queries to ensure high satisfaction and retention.
- Prepared management dashboards and sales presentations, contributing to strategic decision-making.
Business Development Representative
International Card Processing Services Ltd
09.2020 - 12.2020
- Negotiated contracts and closed sales with high-value clients, aligning services with their unique financial needs.
- Renewed contracts and reviewed service-level agreements, ensuring alignment with client expectations.
- Prepared proposals and presentations for client pitches, events, and webinars.
HR Project Specialist
Amaris
06.2019 - 08.2020
- Worked closely with team members to deliver project requirements;
- Developed and maintained project plans, schedules, and budgets;
- Participation in the development, coordination, and implementation of changes and/or improvements in fiscal, human resources, and/or other management systems and procedures for the department;
- Organized and facilitated meetings with stakeholders to review progress and address issues;
- Drafted project status reports to communicate progress to team members and management;
- Monitored project performance against established goals, making adjustments as needed to ensure successful completion of tasks;
- Utilised task prioritisation skills to efficiently handle multiple projects simultaneously.
Business Consultant Support
MCB Consulting Services
05.2018 - 02.2019
- Recorded & maintained clients & leads' records and sales opportunities;
- Conducted conference calls with clients and leads to identify requirements for proposals;
- Conducted follow-up activities with clients and leads;
- Provided assistance to the Line of Business for the preparation of proposals, for Expression of Interest (EOI) and Request for Proposals (RFP);
- Carried out research & screening exercise for new leads;
- Preparation and presentation of the operations meeting every week;
- Leveraging on conferences and events to obtain new leads and maintain client relationship;
- Management of Partnership Relationships;
- Regular extraction of reports from the CRM to monitor the team's activities for submission to the Management.
Client Services Associate (CIB)
AfrAsia Bank
08.2017 - 04.2018
- Facilitated onboarding of corporate clients, ensuring a smooth transition and compliance with banking requirements;
- Strengthened client relationships through proactive service and resolution of payment-related queries;
- Collaborated with the Corporate and Investment Banking (CIB) team to identify emerging business needs.
Payment Operations Clerk
Mauritius Commercial Bank Ltd
05.2014 - 06.2017
- Processed bulk payments with meticulous attention to detail, ensuring accuracy and error-free transactions;
- Tackled issues & queries about payments;
- Preparation statistics for yearly review;
- Filing, Scanning of Files and updating of information on system;
- Dealed with the other departments concerning issues and queries;
- Typed, formatted and edited correspondence and other documents.
Cards Support (Contract)
Mauritius Commercial Bank Ltd
11.2011 - 10.2013
- Outdoor and indoor sales of cards;
- Follow-up of the application and calls to clients;
- Filing, Scanning of Files and updating of information on system;
- Debit Cards Application;
- Debit Processing.
Education
BSc in Management
University of Technology, Mauritius
Skills
- Client Relationship Management
- Sales Coordination and Support
- Cross-Functional Communication
- Analytical and Problem-Solving Skills
- Project Coordination and Management
- Multitasking Abilities
Others
- Proficient in Microsoft Office Tools
Timeline
Present Co-Founder & Digital Solutions Consultant
Clea Enterprise
06.2024 - Current
Sales Support
International Card Processing Services Ltd
01.2023 - 06.2024
Business Development Representative
International Card Processing Services Ltd
09.2020 - 12.2020
HR Project Specialist
Amaris
06.2019 - 08.2020
Business Consultant Support
MCB Consulting Services
05.2018 - 02.2019
Client Services Associate (CIB)
AfrAsia Bank
08.2017 - 04.2018
Payment Operations Clerk
Mauritius Commercial Bank Ltd
05.2014 - 06.2017
Cards Support (Contract)
Mauritius Commercial Bank Ltd
11.2011 - 10.2013
BSc in Management
University of Technology, Mauritius