LASIBELLE Marie Desire Arsene
Montagne Blanche
Summary
Proven Guest Service Officer with extensive experience at Royal Caribbean International, adept in enhancing guest satisfaction and streamlining operations. Demonstrated expertise in concierge services and complaint resolution, coupled with strong interpersonal skills and tourism industry insight. Led initiatives that significantly improved team morale and operational efficiency, showcasing a commitment to excellence in hospitality management.
Overview
2025
2025
years of professional experience
Work History
Guest Service Officer
Royal Caribbean International
Miami
05.2024 - 10.2024
- Maintained guest contentment through timely responsiveness to questions and problems.
- Reviewed and confirmed guest account details prior to the check-in and checkout procedures.
- Responded to emergency situations or incidents promptly according to established protocols.
- Provided directions to guests regarding hotel facilities location within the building.
- Coordinated restaurant reservations, transportation arrangements, and sightseeing tours.
- Compiled end-of-shift reports for management analysis.
- Welcomed in-person and telephone guests, identifying their interests.
Guest Service Officer
Royal Caribbean International
Miami
10.2023 - 03.2024
- Greeted guests and provided assistance with check-in and check-out procedures.
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
- Provided concierge services such as restaurant reservations, transportation arrangements, and sightseeing tours.
- Ensured proper handling of cash drawer during shift operations.
- Organized group bookings including assigning rooms, taking deposits, managing guest lists, and coordinating billing instructions.
- Processed credit card transactions for payment of room charges and incidentals. Maintained an accurate record of all guest accounts using the computerized system.
- Responded to emergency situations or incidents promptly according to established protocols.
Hospitality Associate
Four seasons Hotel and Resort
- Observe and note, analyze the main function of a hotel
- Improve my knowledge on the hotel operations
- Passing through different departments (Food & Beverage, Front office &
- Guest Relation, Housekeeping, Sports & leisure) and understanding their function and importance to Manage client flows during festive period
- Find solution to any request or queries on client.
Hospitality Intern
Radisson Blu Azuri Hotel
- Improve my knowledge on the hotel operations
- Passing through different departments (Food & Beverage, Front office &
- Guest Relation, Housekeeping, Sports & leisure) and understanding their function and importance to Manage client flows during festive period
- Find solution to any request or queries on client.
Education
HND - Hospitality And Tourism Management
ECOLE HOTELIER SIR GAETAN DUVAL
EBENE03-2021
DIPLOMA - Architectural And Building Sciences
UDEMY (MUNSTER COLLEGE)
MUNSTER 04-2018
High School Diploma -
SAINT MARY'S COLLEGE
ROSEHILL03-2016
SCHOOL CERTIFICATE -
SAINT MARY COLLEGE
ROSE HILL02-2014
Skills
- Professional appearance
- Tourism industry insight
- Cross-cultural sensitivity
- Strong interpersonal skills
- Complaint handling
- Concierge services
Languages
French
First Language
English
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2
Spanish
Beginner
A1
References
References available upon request.
Timeline
Guest Service Officer
Royal Caribbean International
05.2024 - 10.2024
Guest Service Officer
Royal Caribbean International
10.2023 - 03.2024
Hospitality Associate
Four seasons Hotel and Resort
Hospitality Intern
Radisson Blu Azuri Hotel
HND - Hospitality And Tourism Management
ECOLE HOTELIER SIR GAETAN DUVAL
DIPLOMA - Architectural And Building Sciences
UDEMY (MUNSTER COLLEGE)
High School Diploma -
SAINT MARY'S COLLEGE
SCHOOL CERTIFICATE -
SAINT MARY COLLEGE
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