LASIBELLE Marie Desire Arsene
Montagne Blanche
Summary
- Proven track record in guest relations and complaint handling at Royal Caribbean International, enhancing customer satisfaction. Strong interpersonal skills and proficiency in financial transactions improve service efficiency. Adept at managing high-pressure situations for a seamless guest experience.
- Customer-focused hospitality professional skilled in managing customer expectations and preventing conflicts. Dedicated to building long-term loyalty through unparalleled service. Well-versed in reservation, accounting, and hotel management systems.
- Positive and upbeat professional with a successful track record in balancing guest and business needs. Highly skilled in managing check-in and check-out procedures while effectively coordinating services with diverse team members. Exceptional multitasking, planning, and communication skills.
- Motivated and organized individual with strong time management and organizational skills. Seeking entry-level opportunities to contribute to company growth and enhance abilities.
- Adaptable professional experienced in fast-paced environments. Excels under pressure and consistently delivers high-quality work at a fast pace.
Overview
4
4
years of professional experience
Work History
Guest Service Officer
Royal Caribbean International
Miami
05.2024 - 10.2024
- Greeted guests and provided assistance with check-in and check-out procedures.
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
- Provided concierge services such as restaurant reservations, transportation arrangements, and sightseeing tours.
- Processed credit card transactions for payment of room charges and incidentals.
- Maintained an accurate record of all guest accounts using the computerized system.
- Organized group bookings including assigning rooms, taking deposits, managing guest lists, and coordinating billing instructions.
- Responded to emergency situations or incidents promptly according to established protocols.
- Greeted walk-in and phone guests, determining interests and needs.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Guest Service Officer
Royal Caribbean International
Miami
10.2023 - 03.2024
- Greeted guests and provided assistance with check-in and check-out procedures.
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
- Provided concierge services such as restaurant reservations, transportation arrangements, and sightseeing tours.
- Ensured proper handling of cash drawer during shift operations.
- Organized group bookings including assigning rooms, taking deposits, managing guest lists, and coordinating billing instructions.
- Processed credit card transactions for payment of room charges and incidentals.
- Maintained an accurate record of all guest accounts using the computerized system.
- Responded to emergency situations or incidents promptly according to established protocols.
Leader Sport (Cycle & Urban Extreme Sport) / Cashier Trainer
DECATHLON BAGATELLE (ENSPORT LIMITED)
Bagatelle
02.2021 - 09.2023
- Find solutions to any request or queries of clients.
- Giving the right advice to the right client.
- Clients should be satisfied, no excuses.
- Manage client flows.
- Manage stock flows, orders, and selling.
- Trained newcomers about cashier (Different functions of a cashier, opening the day, closing the day, daily reports, and problem solving)
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented new operational procedures, increasing efficiency.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
TELEAGENT AND TRAINER
EURO CRM LIMITED
- To sell products which fit the customers
- Advise people and help them buy or change equipment that responds to their wants
- Speak in client native languages
- (French, English or German)
- Train future and through observation, test and reports this helps to make sure that the trainees have the ability to do the job
- Send reports, personal views on trainees, and advice on their placement in the organization
- Each month, I have to make a continuous analysis on the whole organization
Hospitality Management
FOUR SEASONS HOTEL & RESORT
- Observe and note, analyze the main function of a hotel
- Improve my knowledge on the hotel operations
- Passing through different departments (Food & Beverage, Front office & Guest Relation, Housekeeping, Sports & leisure) and understanding their function and importance
- Put in practice what I have learned
Hospitality Management
RADISSON BLU AZURI HOTEL
- Observe and note, analyze the main function of a hotel
- Improve my knowledge on the hotel operations
- Passing through different departments (Food & Beverage, Front office & Guest Relation, Housekeeping, Sports & leisure) and understanding their function and importance
- Put in practice what I have learned
- Manage client flows during festive period
- Find solution to any request or queries on client
Education
HND - Hospitality Management
ECOLE HOTELIERE SIR GAETAN DUVAL
EBENE , MAURITIUS03-2019
HIGHER SCHOOL CERTIFICATE -
11.2016
SCHOOL CERTIFICATE -
11.2014
Skills
- Strong interpersonal skills
- Guest Relations
- Complaint Handling
- Professional Appearance
- Concierge services
- Customer Service
- Guest Orientation
- Detail Oriented
- Computer Skills
- Cash handling experience
- Financial Transactions
- Reservation Processing
- Flexible Schedule
Biodata
Male, 07/18/97, Single, Mauritian
Shortcoursesattended
- DELF (Diplôme d'études en langue française), 2016
- Trained in First Aid
- Hospitality Management course, 2018
- Managing stress at the place of work
- Foreign Language course, still undergoing
Languages
French
First Language
French
Proficient (C2)
C2
English
Intermediate (B1)
B1
German
Elementary (A2)
A2
Spanish
Beginner
A1
References
References available upon request.
Timeline
Guest Service Officer
Royal Caribbean International
05.2024 - 10.2024
Guest Service Officer
Royal Caribbean International
10.2023 - 03.2024
Leader Sport (Cycle & Urban Extreme Sport) / Cashier Trainer
DECATHLON BAGATELLE (ENSPORT LIMITED)
02.2021 - 09.2023
TELEAGENT AND TRAINER
EURO CRM LIMITED
Hospitality Management
FOUR SEASONS HOTEL & RESORT
Hospitality Management
RADISSON BLU AZURI HOTEL
HND - Hospitality Management
ECOLE HOTELIERE SIR GAETAN DUVAL
HIGHER SCHOOL CERTIFICATE -
SCHOOL CERTIFICATE -
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