Digital Concierge Agent
Anahita Hotels Ltd
10.2023 - Current
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Facilitated positive interactions between guests by organizing social events such as happy hours or networking mixers within the hotel environment.
- Contributed to overall hotel success by actively participating in team meetings and providing input on process improvements.
- Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
