Lakshna Beejadhur
Grand- Port,Mauritius
Summary
Seasoned in technical support, focused on delivering first-rate customer service. Can resolve complex technical issues with ease, leveraging advanced troubleshooting skills. Committed to enhancing customer satisfaction and retention through swift and accurate problem resolution. Utilises robust communication and problem-solving skills to foster beneficial relationships with clients and team members.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Technical support representative
Intelcia
Phoenix, Mauritius
10.2017 - Current
- Assisted colleagues with IT queries for improved teamwork.
- Led training workshops on various hardware and software products, enhancing customer knowledge and usage skills.
- Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
- Conducted regular system checks for potential issues detection.
- Maintained detailed records of reported faults and their solutions.
- Investigated and diagnosed customer's technical and product queries.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
Sales Representative and administrative clerk
Davyland Properties Ltd
Rose Belle, Grand Port District
01.2013 - 10.2015
- Navigated challenging negotiations to secure lucrative contracts.
- Streamlined order processing system for faster delivery times.
- Maintained thorough records of all sales activities to ensure transparency.
- Expanded client base through targeted outreach initiatives.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Collaborated with marketing department for effective promotional campaigns.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Education
Certificate IV in Business - Business
Charles Telfair Institute
Moka, Moka District 08.2019 - 04.2020
Diploma of Business - Diploma of Business
Charles Telfair Institute
Moka, Moka District 08.2019 - 09.2020
Bsc in Management - Management
Open University of Mauritius
Curepipe, Plaines Wilhems District 06.2022 - 09.2024
School Certificate 2006 -
Windsor College
Internet And Computing Core Certification Programme
CERTIFICATE IC3-2015
Skills
- Mobile device support
- Product knowledge mastery
- Experience with ticketing tools
- Service level understanding
- Patience and empathy
Languages
English
Fluent
French
Fluent
Affiliations
- Gardening, Movies, Documentaries
Timeline
Bsc in Management - Management
Open University of Mauritius
06.2022 - 09.2024
Certificate IV in Business - Business
Charles Telfair Institute
08.2019 - 04.2020
Diploma of Business - Diploma of Business
Charles Telfair Institute
08.2019 - 09.2020
Technical support representative
Intelcia
10.2017 - Current
Sales Representative and administrative clerk
Davyland Properties Ltd
01.2013 - 10.2015
School Certificate 2006 -
Windsor College
Internet And Computing Core Certification Programme
CERTIFICATE IC3-2015
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