Lakshmi LUCHMUN
PHOENIX
Summary
Energetic and detail-oriented professional with significant experience in learning and development, focused on driving impactful results and continuous improvement. Demonstrates strong skills in project management, instructional design, and e-learning technologies. Fosters collaboration and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
HRS Learning Administrator (LMS Expert)
Allianz
2023.02 - Current
- Led and managed L&D projects, coordinated training activities, provided first-level support, and ensured alignment with corporate policies.
- Administered LMS platforms (Blended, SuccessFactors, Degreed), delivered reporting & performance metrics and optimized training structures.
- Engaged with global/local clients, fostered strong collaboration, and promoted a culture of continuous learning.
Technical Manager
Allianz
2021.03 - 2023.02
- Drive operational excellence through technical strategy execution, process standardization, and agile project management.
- Foster stakeholder engagement, cross-functional collaboration, and effective communication for organizational success.
- Enhance team (100+ employees) productivity through mentorship, training, recruitment, and data-driven decision-making.
Business Trainer
Allianz
2019.12 - 2021.02
- Developed & implemented on-the-job training programs, analyzed training effectiveness and made necessary adjustments.
- Collaborated with management to identify and schedule relevant training sessions while monitoring employee performance.
- Ensured compliance with quality standards and procedures, and provided mentoring & evaluation for continuous improvement.
Quality Controller
Allianz
2017.07 - 2019.11
- Conducted audits, and implemented process improvements to enhance efficiency & operational excellence.
- Trained employees, developed quality programs with cross-functional teams, and engaged stakeholders to foster continuous individual and team development.
Customer Service Associate
Allianz
2016.02 - 2017.06
- Handled a large volume of customer inquiries, managed escalations, fostered strong customer relationships, trained new hires, and collaborated with teams to improve service efficiency and customer satisfaction.
Front Office Supervisor
Hotel Tamarin
2015.03 - 2016.02
- Managed reservations, check-ins/check-outs, guest issues, staff training, financial records, and billing, while streamlining workflows and coordinating with internal teams to ensure operational efficiency and high service standards.
Education
Bachelor of Science - Human Resources Management And Development
Open University of Mauritius
Curepipe2027-11
Certificate - Human Resource Training
Sheffield School of Accountancy
Quatre Bornes2022
Certificate - French Insurance
University of Mauritius
Ebene2019
Certificate of Attendance - Essentials PowerPoint & Software Skills
Best Computer Training Centre
Curepipe2019-12
Certificate - Health And Safety Management
JR School
Port Louis2011
General Certificate of Education - Science
University of Cambridge
Gaetan Raynal State College2009-11
Skills
- Project coordination
- Workforce performance enhancement
- Proficient in learning management systems
- Performance reporting and metrics tracking
Languages
Mauritian Creole
English
French
Timeline
HRS Learning Administrator (LMS Expert)
Allianz
2023.02 - Current
Technical Manager
Allianz
2021.03 - 2023.02
Business Trainer
Allianz
2019.12 - 2021.02
Quality Controller
Allianz
2017.07 - 2019.11
Customer Service Associate
Allianz
2016.02 - 2017.06
Front Office Supervisor
Hotel Tamarin
2015.03 - 2016.02
Bachelor of Science - Human Resources Management And Development
Open University of Mauritius
Certificate - Human Resource Training
Sheffield School of Accountancy
Certificate - French Insurance
University of Mauritius
Certificate of Attendance - Essentials PowerPoint & Software Skills
Best Computer Training Centre
Certificate - Health And Safety Management
JR School
General Certificate of Education - Science
University of Cambridge