LACHOINA GATEAUX
Moka,Moka District
Summary
Professional with strong expertise in complaint resolution and customer service, showcasing exceptional communication and problem-solving abilities. Skilled in active listening and maintaining composure in high-pressure situations, leading to effective issue resolution. Proficient in multitasking and time management, with a focus on detail that fosters teamwork and collaboration. Aiming to advance in the customer service field to enhance client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Conseiller Clientèle
Blueconnect
Ebene
01.2025 - 11.2025
- Assisted customers with inquiries, delivering accurate information and effective solutions.
- Utilised Amadeus and Odigo software to streamline operational processes.
- Exhibited proficiency in Excel, Word, Outlook, and AI applications.
- Collaborated with team members to refine customer service protocols and enhance satisfaction.
Entertainer
OneXow
Bramsthan
01.2025 - 09.2025
- Executed daily show routines, ensuring consistent delivery and audience engagement.
- Collaborated with production teams to create innovative entertainment concepts that enhanced guest experiences.
- Engaged audiences through dynamic performances, adapting to various environments and themes.
Guest Experience Leader
McDonald
04.2024 - 07.2024
- Provided accurate information and solutions to customer inquiries.
- Streamlined operations using Amadeus and Odigo software.
- Demonstrated proficiency in Excel, Word, Outlook, and AI tools.
- Collaborated with team members to enhance customer service protocols.
Education
High School Diploma - Leisure Management
UCSI UNIVERSITY (POLYTECHNICS)
Montagne Blanche 05.2023 - 05.2025
Skills
- Complaint handling
- Active listening
- Computer literate
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Excellent communication
Certification
- SC 4 credits
- Vitalcross
- Computer
LANGUAGES
French: Advanced (C1)
English: Upper intermediate (B2)
Affiliations
- Atlecthism
- Discovery
- Adventure
References
References available upon request.
Timeline
Conseiller Clientèle
Blueconnect
01.2025 - 11.2025
Entertainer
OneXow
01.2025 - 09.2025
Guest Experience Leader
McDonald
04.2024 - 07.2024
High School Diploma - Leisure Management
UCSI UNIVERSITY (POLYTECHNICS)
05.2023 - 05.2025