Kushi Damry
Flic en flac
Summary
Dynamic and dependable professional with extensive experience at a family business, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and fostering teamwork, I effectively managed disputes and optimized store operations. Proven ability to create inviting environments while handling cash and prioritizing tasks during peak periods.
Overview
3
3
years of professional experience
Work History
Seller Support/Associate
Family Business
03.2025 - Current
- Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Assisted sellers with platform requirements for renewals and upgrades.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Packing
Family Business
02.2022 - 02.2025
- Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Assisted sellers with platform requirements for renewals and upgrades.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Serving Staff Member
Family Business
02.2022 - 02.2025
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
Education
Sc - Business
Qbsss
Quatre Borne Skills
- Friendly and helpful
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Cash handling
- Store operations
- Organization
- Store opening and closing
- Task prioritization
- Product and service sales
- Stock replenishment
- Complaint handling
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Seller Support/Associate
Family Business
03.2025 - Current
Packing
Family Business
02.2022 - 02.2025
Serving Staff Member
Family Business
02.2022 - 02.2025
Sc - Business
Qbsss
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