Kurvin Dev Sowamber

• Responsible for building and setting up new development tools and infrastructure utilizing knowledge in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration and Security
• Build and test end-to-end CI/CD pipelines, ensuring that systems are safe against security threats.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
• Collaborated with team to analyze system solutions based on client requirements.
• Researched and identified new technologies to use in agile development environment.
• Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
• Drove project lifespan from concept to final rollout in development and deployment.
• Improved code deployment efficiency by automating processes with CI/CD pipelines.
• Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
• Increased application scalability by migrating legacy systems to cloud-based platforms.
• Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
• Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
• Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
• Provided technical guidance during product planning sessions, aligning business objectives with technological capabilities.
• Standardized configuration management practices using Puppet or Ansible for better visibility into infrastructure changes.
• Coordinated deployments of new software, feature updates and fixes.
  

• My tasks consisted of maintaining in peak operational condition the different platforms of Arismore project, becoming a key protagonist in the evolution of the platforms and ensuring that the services provided by the platforms function optimally
• The main services managed on the platforms were: Identity Management (IM) service, Authentication Management (AM) service, and Infrastructure Management service
• In the course of the project, the underlying architecture of the infrastructure on which the platforms were based had evolved from on-premise (OVH) to cloud-based (AWS).
• Developed and implemented procedures for maintaining IT systems, networks, and databases.
• Installed and configured new servers in physical or virtual environments according to established standards.
• Worked with cross-functional teams to achieve goals.
• Troubleshot and resolved technical problems related to server hardware, software applications, operating systems, and networking protocols.
• Facilitated future technical analyses of procedures and techniques by maintaining files, records and production of final documentation for production jobs.
• Ensured compliance with industry regulations such as GDPR by implementing necessary security measures.
• Implemented best practices for change management processes across the organization's IT infrastructure.
• Performed regular system maintenance tasks such as patching, security updates, disk defragmentation.
• Investigated root causes for operation issues and developed appropriate corrective actions.
• Deployed client workstations with appropriate software packages utilizing automated deployment tools.
• Created and maintained process and production documentation.

Main skills used in project:

• IAM Service: CA Identity and Access Management, JBoss Identity and Access Management, ForgeRock Identity and Access Management
• SSO service: Single Sign On(SSO) Operations, Enterprise Single Sign On (SSO), ForgeRock OpenAM
• Reporting service: MongoDB Operations, RabbitMQ, SQL Server Data Quality Services, Pentaho
• Deployment service: Puppet, Ansible, Chef, AWS Cli
• Backup service: Data Archiving Patterns & Techniques
• Log service: Security Log Management Operations
• Monitoring service: Infrastructure Event Management, Infrastructure Monitoring, System Monitoring Tools & Techniques, System Performance Monitoring
• Directory service: Directory Management Operations, ForgeRock OpenDJ
• Database service: Relational Database Management Systems, SQL
• FTP service: SSH, SFTP, NFS
• Network service: Firewalls, VPNs, Load Balancers, Forward/Reverse Proxies
• Infrastructure Management service: VSphere Client administration and management (OVH), AWS console management and CLI (AWS

• Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements
• Review and integrate the technical architecture requirements
• Provide input into final decisions regarding hardware, network products, system software and security.

Worked on a project as linux system administrator which consisted in the migration of services on linux servers to a newer versioned platform (on-premises), whilst ensuring continual delivery of service.

• Analyzed system logs to identify suspicious activities or anomalies.
• Deployed operating systems upgrades and security patching in accordance with IT policies.
• Implemented security measures such as firewalls, antivirus programs.
• Increased system security and performance with proactive changes.
• Oversaw storage management, data migration, backups and drive replacements.
• Modified existing software systems to enhance performance and add new features.
• Generated reports outlining network performance, costs and downtime issues.
• Provided guidance on best practices related to system administration procedures.

Responsible for Incident Management Operations, providing technical support to customers, and monitoring alarms, for a range of businesses (Managed Security Services, Exchange and Messaging platforms (including Microsoft Office365 Support), Application hosting) in the company IT infrastructure, with ability to perform extensive troubleshooting and diagnosis, leading to resolution of customer-raised issues, and clearing of alerts in the relative lines of activities.

• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
• Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Assisted customer in understanding products, components and systems using technical demonstration.
• Used remote login tools to assist clients with technical and product questions.
• Maintained compliance with established and updated policies and procedures with minimal supervision.
• Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.

Worked on a project which consisted of migrating routers, from the platform of an external third-party provider to a platform newly hosted by the client company.

• Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
• Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
• Liaised with network team to configure, implement, and administer LAN and WAN components.
• Supervised configuration of local area network, wide area network and corporate Internet system.
• Performed routine troubleshooting and network monitoring.
• Monitored network performance to determine adjustments needed.
• Installed security software to protect networks.
• Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
• Monitored system upgrades, patches and new configurations.