Kritisha Poonomassee
Royal Road, St Julien D'hotman,Moka
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Cashier
Price Breaker Supermarket
01.2007 - 01.2013
- Adept at accepting and processing cash and card payments
- Effective at upselling
- Responsible for ensuring the money in the register matched the sales reported during the shift
- Manage customer complaints
Self-employed owner of clothing shop
Sabina Collection
01.2013 - 01.2014
Waitress
InterContinental Resorts Hotel Balaclava
12.2016 - 12.2016
- Greet and serve customers
- Answer questions about menu offerings
- Processes drink and food orders
- Prepares bills and process payments
Cashier
Fashion Heights LTD
10.2019 - 08.2022
- Doing opening and closing of the shop
- Controlling one shift of the shop(Team leader of a team)
- Doing all the total sales report, daily sales records and the target sheets
- Lead customers to desired shelves or aisles and assist them in locating products
- Explain product features and answer any questions that customers may have concerning the products
- Provide information regarding prices
- Achieving target everyday
Internal Auditor
UHY
Vivea Business Park, St Pierre
03.2023 - 08.2023
- Performed analytical reviews on financial data to detect errors or discrepancies.
- Assisted external auditors during annual audits by providing necessary information.
- Analyzed balance sheets for mistakes and inaccuracies.
- Wrote reports, authored papers and organized supporting documentation.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Examined levels of supplies and material to determine shortages.
Inventory Manager
Cococerlo
Port Louis
03.2024 - 05.2024
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Ensured product quality and safety standards were met throughout the inventory process.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Participated in annual physical inventories conducted at multiple locations.
- Collaborated with vendors to ensure timely delivery of goods and services.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Led team of inventory employees to receive and record new stock.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Monitored inventories on computer to generate accurate reports.
- Collaborated with sales and marketing teams to manage inventory levels for promotional events.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Implemented bar coding system to identify location and quantities of requested items.
Education
School Certificate -
Rajcoomar Gujadhur SSS
11.2016
Concours -
Alliance Française
01.2016
Higher School Certificate -
Presidency College
11.2018
Certificate - Early Childhood Care And Education
T.R.U.E. E.C.D ACADEMY
VACOAS05-2024
Skills
- Teamwork
- Customer relationship management
- Fast learner
- Use of Microsoft Word, Excel, Office
- Multitasking skills
- Communication and presentation
- Adaptability
- Attentive to details
- Verbal and written communication
- Decision-making
Hobbies and Interests
- Fishing
- Swimming
- Helping animals in need
Mobility
Willingness to travel and socialise with people.
Timeline
Inventory Manager
Cococerlo
03.2024 - 05.2024
Internal Auditor
UHY
03.2023 - 08.2023
Cashier
Fashion Heights LTD
10.2019 - 08.2022
Waitress
InterContinental Resorts Hotel Balaclava
12.2016 - 12.2016
Self-employed owner of clothing shop
Sabina Collection
01.2013 - 01.2014
Cashier
Price Breaker Supermarket
01.2007 - 01.2013
School Certificate -
Rajcoomar Gujadhur SSS
Concours -
Alliance Française
Higher School Certificate -
Presidency College
Certificate - Early Childhood Care And Education
T.R.U.E. E.C.D ACADEMY