Krishnee Bhaugeerothee

• Planned and executed daily activities for the CS and BD dept, ensuring smooth operations and efficient task allocation.
• Achieved monthly sales and renewal targets in the BD Dept, contributing to overall company revenue growth.
• Built and nurtured partnerships with brokers, agents, and corporate clients to expand distribution channels.
• To achieve maximum renewal retention rate
• Processed new Insurance Salesperson applications (Financial Services Commission) in a timely and accurate manner.
• Delivered comprehensive product training to new insurance salespeople, improving on-boarding efficiency and product knowledge.
• Prepared monthly Salespersons commission and statements with high accuracy and adherence to deadlines.

• Manage walk-in clients and incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Report all production and renewal retention rate

Dealing with passenger enquiries about flight departures and arrivals

• Checking in passengers and giving seat numbers
• Providing boarding passes and luggage labels
• Telling passengers about luggage restrictions
• Weighing baggage and collecting any excess weight charged
• Taking care of people with special needs, and unaccompanied children
• Calming and reassuring nervous passengers

• Fielding telephone calls
• Receiving and directing visitors
• Word Processing
• Organizing and scheduling appointments
• Planning meetings and taking detailed minutes
• Maintain filling system
• Submit and reconcile expense reports
• Maintain contact lists
• Assist in resolving administrative problems
• Assist in planning marketing strategies

• Making sure everything from raw materials to finished product meets quality standards
• Testing and inspection to make sure that specific requirements agreed between purchaser and supplier have been met
• Adopting a methodical and logical approach with maximum
  accuracy when taking measurements and recording figures

• Engaged with customers in a friendly manner, fostering a positive company image
• Documented customer interactions, ensuring all records were accurate and up-to-date
• Processed returns and exchanges, following company policies to ensure smooth transactions
• Attending incoming calls