KOVILEN SOOKALINGUM
Entry-Level IT Support
Centre De Flacq
Summary
Dynamic entry-level IT support and junior cybersecurity professional with a solid foundation in technical support, networking, system administration, and cybersecurity fundamentals. Holds the CompTIA Tech+ certification, demonstrating proficiency in IT support, hardware, software, operating systems, networking, security, and troubleshooting best practices. Complementary training includes Google IT Support, IBM Ethical Hacking, Cisco Introduction to Cybersecurity, and Zero To Mastery Cybersecurity & Ethical Hacking. Strong customer service, communication, and problem-solving skills gained from supervisory roles make this candidate well-suited for helpdesk, IT support, and junior cybersecurity environments.
Overview
1
1
years of professional experience
16
16
Certifications
3
3
Languages
Work History
Supervisor (Customer Operations & Systems)
Mammamia Che Gelato
06.2024 - Current
- Supervise daily operations, staff scheduling, and training
- Deliver consistent customer support, resolving issues efficiently in a fast-paced environment
- Operate and manage POS and digital systems, ensuring data accuracy and system reliability
- Troubleshoot basic system and workflow issues related to in-store technology
- Coordinate workflows between teams to maintain smooth operations
- Developed strong communication, troubleshooting, and incident-handling skills applicable to IT support
Restaurant Supervisor
Chez Dhiraj Restaurant
11.2021 - 04.2024
- Managed front-of-house and kitchen operations using structured workflows
- Trained and supported staff, reinforcing user-support and communication skills
- Acted as first point of contact for customer inquiries and complaints
- Resolved customer and operational issues, comparable to incident handling in IT environments
- Ensured compliance with service standards and operational procedures
- Used digital tools for scheduling, reservations, and reporting
- Followed operational procedures and service standards consistently
Education
SC Certificate -
Darwin College
MauritiusSkills
IT Support & Helpdesk Operations
Technical Troubleshooting
Hardware & Software Support
Windows OS, windows 10 and 11
Linux (Kali Linux)
Networking Fundamentals
VPNs & Firewalls
System Security Basics
Cybersecurity Fundamentals
Social Engineering Awareness
Ethical Hacking (Beginner)
Network Security Basics
Risk Assessment
Incident Response (Basic)
IDS & Threat Awareness
macOS security basics
Password & Identity Management
Secure web application awareness
SQL injection
Certification
CompTIA Tech+ – CompTIA
Interests
Cybersecurity, IT & Emerging Technologies, Python & Automation, Artificial Intelligence, Martial Arts, Gaming, Travelling
Timeline
Supervisor (Customer Operations & Systems)
Mammamia Che Gelato
06.2024 - Current
Restaurant Supervisor
Chez Dhiraj Restaurant
11.2021 - 04.2024
SC Certificate -
Darwin College
Accomplishments
- Supervised team staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- IT-Support & Helpdesk Operations
Work Preference
Work Type
Full TimeInternshipPart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill