Lashveen Ramdhony
Vacoas
Summary
I am an Card IT support engineer and obtained my Diploma from the Mauritius Institute of Training and Development in 2015. I started my career at State bank of Mauritius. From there, I gathered some achievements and moved to Mauritius Commercial Bank at ICPS and now under HPS- Hightech Payment Systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Card IT Support Engineer
ICPS
Pailles, Mauritius
01.2017 - Current
- End of day batch processing and monitoring.
- Apply change requests in batch processing as and when required.
- Powercard, Visa edit package, MasterCard interface management
- Tasks automation using Dollar universe, Automic for batch and daily process
- Helpdesk - provide support to internal and external users
- Network monitoring- VPN, MPLS connections
- Training of new and existing staff in performing tasks
- Worked flexible hours; night, weekend, and holiday shifts.
Datacenter Operator
SBM
Port-Louis
06.2015 - 12.2016
- Helpdesk - provide support to internal and external users
- End of day batch processing and monitoring.
- ATM management using Smartvista, Powercard
- Training of new and existing staff in performing tasks
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out duties accurately and efficiently.
Education
Diploma -
Mauritius Institute of Training And Development
Ebene10.2015
HSC -
Mauritius Institute of Training And Development
Ebene10.2013
National Certificate -
MITD National Certificate in IT (NCIT4)
Ebene10.2011
Cambridge School Certificate -
Vacoas State Secondary School
Vacoas12.2008
Skills
- Efficiency in system monitoring & investigation (Network, Dollar Universe, ATM, decline in transactions)
- Attending queries within Service Level Agreement
- Helpdesk / IT-Service desk – provide assistance to users (external & internal)
- Reporting, escalation and follow up of incidents in a timely manner
- Efficiency in understanding and performing Banking/payment batch processing using Powercard V2, V3 and V35
- Demonstrate capabilities to perform multitasking in stressful conditions
- Total adherence to internal policies and procedures & external regulations
- Optimize systems and work process to drive productivity & reduce complexity
- Ability to manage visa edit package and MasterCard interfaces
Certification
Microsoft Certified Professional (MCP) Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
IT Technician (maintenance of both hardware and software)
Quality Management Systems Development - ISO 9001-2008.
Internal Audit Course – ISO 19011: 2011
Prevention & Secours Civiques (First Aid)
Languages
English
Native language
French
Intermediate
B1
Hindi
Advanced
C1
Hobbies
• Sports
• Movies
• Music
Timeline
Card IT Support Engineer
ICPS
01.2017 - Current
Datacenter Operator
SBM
06.2015 - 12.2016
Diploma -
Mauritius Institute of Training And Development
HSC -
Mauritius Institute of Training And Development
National Certificate -
MITD National Certificate in IT (NCIT4)
Cambridge School Certificate -
Vacoas State Secondary School
Microsoft Certified Professional (MCP) Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
IT Technician (maintenance of both hardware and software)
Quality Management Systems Development - ISO 9001-2008.
Internal Audit Course – ISO 19011: 2011
Prevention & Secours Civiques (First Aid)
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