Kooleswar Gopaul
Tamarin
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
18
18
years of professional experience
Work History
Team Leader, Customer Support
CyberVadis Mauritius Ltd
01.2018 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Senior Application Analyst
SD Worx Mauritius
07.2016 - 12.2017
- Building business presentations on daily, weekly, monthly and ad-hoc basis
- Engage in regular conference calls/onsite meetings for planning of tasks, provide feedback on the business and resolve process related concerns
- Helping out to coordinate and active participation in numerous testing phases/projects for SD Worx Software updates/upgrades
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
Senior Application Analyst
Ceridian Mauritius Ltd
04.2013 - 06.2016
- Used CRM to track and create meaningful presentations to Managers and Senior managers in order to help them with strategic decisions.
- Collaborated with developers, analysts and project managers to work on UAT Testings.
- Provided support in constructing relationships within customer base.
- Provided training to new joiners on new and updated systems and processes.
Team Lead & Assistant Manager
Cisco
04.2007 - 06.2012
- Review, recommend and implement new methods and procedures to ensure efficiency of operations
- Coached team members in techniques necessary to complete job tasks.
- Participation in recruitment process with HR for new hires
- Worked on oracle based software for day to day tasks and reporting
- Providing Daily/Weekly/Monthly/Quarterly reports on tool performance
- Team size: 32 direct reports
Service Support Specialist/ Subject Matter Expert
Cisco
11.2005 - 05.2007
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Postgraduate Diploma in Business Mgmt. (PGDBM) - Business Management
HONORIS EDUCATIONAL NETWORK
07.2014
MBA Foundation Course At Mancosa - Business Management
Mancosa (Management College of Southern Africa)
04.2012
Diploma - Business Informatics
Swami Dayanand Institute of Management (SDIM)
French
University of Cambridge, St Mary’s College
Skills
- Employee Performance Evaluations
- Performance Feedback
- Office Procedures
- Training Junior Team Members
- Customer Relations
- Customer Service Management
Languages
Mauritian Creole
Native language
English
Proficient
C2
French
Advanced
C1
Hindi
Elementary
A2
Timeline
Team Leader, Customer Support
CyberVadis Mauritius Ltd
01.2018 - Current
Senior Application Analyst
SD Worx Mauritius
07.2016 - 12.2017
Senior Application Analyst
Ceridian Mauritius Ltd
04.2013 - 06.2016
Team Lead & Assistant Manager
Cisco
04.2007 - 06.2012
Service Support Specialist/ Subject Matter Expert
Cisco
11.2005 - 05.2007
Postgraduate Diploma in Business Mgmt. (PGDBM) - Business Management
HONORIS EDUCATIONAL NETWORK
MBA Foundation Course At Mancosa - Business Management
Mancosa (Management College of Southern Africa)
Diploma - Business Informatics
Swami Dayanand Institute of Management (SDIM)
French
University of Cambridge, St Mary’s College
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