Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kok Hou Grant Hill Chung

Kota Kinabalu

Summary

Dynamic leader with proven expertise in administrative management and relationship building, honed at Altera Karna Business Corp. Excelled in streamlining operations, protecting sensitive information, and mentoring teams, significantly enhancing efficiency and engagement. Skilled in file organization and fostering professional growth, adept at driving projects to successful completion.

Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project management, and problem-solving.

Experienced with managing executive schedules, organizing meetings, and overseeing correspondence. Utilizes effective communication and organizational skills to support high-level executives seamlessly. Track record of improving office efficiency and maintaining smooth administrative processes.

Productive Administrative Executive with [Number]-year track record in data management, customer relations and complex problem-solving. Oversees [Industry]operations and handles all administrative needs with efficiency and professionalism. Advanced skills in [Software].

Overview

12
12
years of professional experience

Work History

Administrative Executive

Altera Karna Bussiness Corp
05.2018 - Current
  • Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Led, directed, managed and mentored [Number] administrative staff members.
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
  • Assigned tasks and directed team of office clerks.
  • Organized and supervised office event planning and building renovations.
  • Led team in execution of major office relocation, completing move without disrupting business operations.

Restaurant Manager

Good Luck Restaurant
06.2016 - 05.2018
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Store Manager

Fruit Factory
11.2015 - 06.2016
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Assisted customers by answering questions and suggesting merchandise.
  • Operated forklifts and hand trucks to restock department supply locations.
  • Received product shipments and organized in stockroom storage area.

Supervisor

Xin Wan Restaurant
10.2014 - 11.2015
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Frequently inspected production area to verify proper equipment operation.

Assistant Supervisor

Xin Wan Restaurant
05.2014 - 10.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier

Xin Wan Restaurant
02.2013 - 05.2014
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree -

SMK LOK YUK
Malaysia

Skills

  • File management
  • Administrative management
  • File organization
  • Administrative leadership
  • Information protection
  • Business acumen
  • Expense reporting
  • Business operations
  • Administrative improvement
  • Administrative support
  • Relationship building
  • Professional and mature

Languages

Chinese (Mandarin), Chinese (Cantonese), Chinese (Hakka), Malay, English
Native language
Chinese (Cantonese)
Advanced
C1
Chinese (Mandarin)
Proficient
C2
English
Intermediate
B1

Timeline

Administrative Executive

Altera Karna Bussiness Corp
05.2018 - Current

Restaurant Manager

Good Luck Restaurant
06.2016 - 05.2018

Store Manager

Fruit Factory
11.2015 - 06.2016

Supervisor

Xin Wan Restaurant
10.2014 - 11.2015

Assistant Supervisor

Xin Wan Restaurant
05.2014 - 10.2014

Cashier

Xin Wan Restaurant
02.2013 - 05.2014

No Degree -

SMK LOK YUK
Kok Hou Grant Hill Chung