Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Kirtee Shibchurn

Kirtee Shibchurn

Quatre Bornes

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist/Night Audit

Trou Aux Biches Beachcomber
04.2022 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Guest Relations Officer

Sofitel Imperial Resort And Spa
06.2019 - 01.2020
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

Customer Service Supervisor

Espace Maison
10.2023 - 02.2024
  • Supported employees in managing everyday work and difficult situations.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Boosted team efficiency via frequent coaching and feedback.
  • Trained and mentored team members to enhance productivity.

Rooms Controller

JW Marriott Mauritius
02.2024 - Current
  • Enhanced room occupancy rates through strategic planning and departmental coordination.
  • Monitored booking channels to identify trends and make informed decisions for room allocation.
  • Assisted revenue management in identifying high-demand periods, adjusting pricing strategies accordingly for maximum profitability.
  • Communicated proactively with housekeeping staff to ensure timely room turnovers.
  • Followed-up with guests to resolve requests or problems to complete satisfaction.
  • Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
  • Trained new team members on room controlling procedures, fostering a positive work environment.
  • Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
  • Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
  • Kept accounts in balance and ran daily reports to verify totals
  • Balancing of availability- revenue management (MARSHA)
  • Communicating with guest.
  • Follow up on refunds with finance department.
  • Ensure amenities are well posted on PMS
  • Handling of emails. Verifying No Show.
  • Charge VCC( Virtual credit card)for forthcoming guest.
  • Access on online platform- Booking.com.

Education

Hsc -

Eden College
Rose Hill

Certificate - Tourism And Travel Management

CCTL
Quatre Bornes
01.2019

Skills

  • Organization Skills
  • Supply Management
  • Information Protection
  • Telephone Skills
  • Business Administration
  • Documentation
  • Reception Desk Management
  • Time Management
  • Records Preparation
  • Accounting and Billing Software
  • Meeting Preparation
  • Manage Files
  • Schedule Management
  • Data Inputting
  • Customer and Client Relation
  • Administrative and Clerical Support
  • Staff Management
  • Mail Handling
  • Multitasking skills
  • Front office operations
  • Team leadership
  • Decision-making
  • Revenue management
  • Resource allocation expertise
  • Reservation systems proficiency

Certification

Travel and tourism -Distinction

Italian language- Distinction

Français Commercial- Credit

Africa Day Award essay competition

Food and Safety Training

Languages

Italian
Elementary (A2)
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
French
Bilingual or Proficient (C2)
Creole
Bilingual or Proficient (C2)

Timeline

Rooms Controller

JW Marriott Mauritius
02.2024 - Current

Customer Service Supervisor

Espace Maison
10.2023 - 02.2024

Receptionist/Night Audit

Trou Aux Biches Beachcomber
04.2022 - 09.2023

Guest Relations Officer

Sofitel Imperial Resort And Spa
06.2019 - 01.2020

Hsc -

Eden College

Certificate - Tourism And Travel Management

CCTL

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Kirtee Shibchurn