Kidish Thacoor
Rose Belle,GP
Summary
Results-driven finance and operations professional with over seven years of experience in sales billing, accounts receivable, collections, and customer service, complemented by brief exposure to the banking sector. Proven track record of managing high-volume account portfolios (500+ accounts), ensuring accurate billing, timely collections, and strict SLA compliance. Strong expertise in end-to-end AR processes, debt reduction strategies, and cross-functional collaboration with Sales, Customer Service, and Cash Application teams. Recognized for improving overdue balances, handling complex accounts, and delivering measurable performance results. Technically proficient in SAP, Salesforce, Quickbooks, and advanced Excel, with strong analytical, communication, and stakeholder management skills.
Overview
13
13
years of professional experience
Work History
Billing and Administrative Associate
Celeste Mauritius
Hermitage
05.2025 - Current
Achieved high customer satisfaction by resolving billing disputes and managing account inquiries. Improved cash collection processes, resulting in timely payments. Created tailored contracts for public organizations, ensuring compliance with tender guidelines.
Advisor
Absa Bank
Absa House Ebene
10.2024 - 04.2025
- 6 month contract
- Led initiatives to enhance client interactions, both virtually and in-person, focusing on loan application and bank transfer processes. Managed outbound call strategies to optimize loan lead generation. Pioneered digital customer service improvements by devising innovative techniques and fostering inter-departmental collaboration.
Credit & Collection Analyst
Accenture (Operations)
Exchange Square 1
07.2021 - 02.2024
- Accounts receivable - Analyst
- Experience & Skills at Accenture:
- Managed a portfolio of 500+ customer accounts, ensuring accurate updates and resolutions.
- Worked closely with Customer Service, Sales, and Cash Application teams.
- Handled daily tracking, email responses, and customer calls within SLA.
- Managed key accounts and reviewed remittances before payment processing.
- Prepared team allocations using Excel (VLOOKUP, Pivot Tables).
- Used tools like SAP, Quickbase, GPH, CFIN, and Salesforce.
- Trained new joiners and created process documents (DTPs).
- Led weekly calls with top customers to ensure end-to-end issue resolution.
Invoicing officer and administrative clerk
Fresh & Healthy Exotica
01.2021 - 2024
- Part time
- Executed billing and invoicing tasks, facilitating efficient financial management for a food distribution startup in Mauritius.
Teleconseiller
First Communication
Ebene Cyber Tower 1
01.2020 - 01.2020
Conducted targeted outreach to identify potential insurance clients within the French housing sector.
Metal Smith, Aluminum Fabricator
Self Employed
Rose Belle
01.2019 - 01.2020
- Part time
- Specialized in crafting aluminum frames for various applications, ensuring precision and quality in doors, windows, beds, and wardrobes.
Teleconseiller
EuroCRM
NG Tower And Moka
01.2018 - 01.2019
Executed targeted telemarketing campaigns and prospecting efforts for Engie, focusing on electricity and gas services in France.
Cashier, Sales Representative & Butcher
Fresh Poultry Shop
Rose Belle
01.2013 - 01.2017
Achieved high customer satisfaction through effective cashier operations. Enhanced product presentation and quality by utilizing advanced butchering techniques. Contributed to overall store success by delivering exceptional service to clients.
Education
High School Diploma -
Mahatma Gandhi State Secondary School
Nouvelle France01.2017
Accounting Course - Accounts Clerk
Professional Skill Invest Ltd
Mauritius09.2020
Advanced Technical Training - Accounting and Finance
Professional Skill Invest Ltd
Mauritius11-2023
Skills
- Team player
- Strong Internet Skills
- Challenge Ready
- Relationship building and management
- Debt management
- Sales and marketing
- Client relations
- Process improvement
- Banking
- Billing systems and software
- Account reconciliation
- Payment posting
- Month-end closing procedures
- Invoicing proficiency
- Regulatory compliance
- Contract preparation
Accomplishments
- Led client KT and trained new team members
- Set record: 100 emails handled in a day.
- Reduced debts on key accounts; rewarded with top-tier portfolios.
- Twice recognized for collaboration from stakeholders and Accenture operation worldwide for handling difficult accounts.
- Only team member to significantly reduce 90+ day overdue balances.
- Chosen to manage full AR process for strategic accounts.
Language
English
Full Professional
French
Native or Bilingual
Hindi
Limited Working
Timeline
Billing and Administrative Associate
Celeste Mauritius
05.2025 - Current
Advisor
Absa Bank
10.2024 - 04.2025
Credit & Collection Analyst
Accenture (Operations)
07.2021 - 02.2024
Invoicing officer and administrative clerk
Fresh & Healthy Exotica
01.2021 - 2024
Teleconseiller
First Communication
01.2020 - 01.2020
Metal Smith, Aluminum Fabricator
Self Employed
01.2019 - 01.2020
Teleconseiller
EuroCRM
01.2018 - 01.2019
Cashier, Sales Representative & Butcher
Fresh Poultry Shop
01.2013 - 01.2017
High School Diploma -
Mahatma Gandhi State Secondary School
Accounting Course - Accounts Clerk
Professional Skill Invest Ltd
Advanced Technical Training - Accounting and Finance
Professional Skill Invest Ltd
Nature Enthusiast and Cybersecurity Hobbyist
Passionate about spending time outdoors through hiking, wildlife observation, and exploring natural landscapes. Actively interested in eco-conservation initiatives and sustainable practices, with a focus on understanding ecosystems and promoting environmental awareness.
Keen interest in digital security, ethical hacking, and network protection. Regularly explores emerging cybersecurity trends, studies threat prevention techniques, and practices safe online environments. Engages in hands-on learning with tools, simulations, and security challenges to strengthen technical knowledge.