Khoseena Surnam
Goodlands
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Concentrix
Ebene
05.2024 - 07.2024
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Answering inbound and outbound calls, chats, and emails.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified needs of customers promptly and efficiently.
Restaurant Supervisor
The Fisherman's lounge
Grand Baie
11.2022 - 04.2023
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks, and collected payments from customers.
- Processed payments from customers using cash registers or POS systems.
- Trained new employees on restaurant policies and procedures.
- Provided guidance and support to subordinate employees when needed.
- Ensured that all equipment was functioning properly before each shift began.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Conducted regular maintenance checks on equipment to ensure it is functioning properly.
Restaurant Supervisor
Banana Grill
Grand Baie
10.2017 - 09.2022
- Ensured that all equipment was functioning properly before each shift began.
- Trained new employees on restaurant policies and procedures.
- Provided guidance and support to subordinate employees when needed.
- Welcomed customers, offering assistance to help find store items.
- Conducted regular maintenance checks on equipment to ensure it is functioning properly.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Calculated charges, issued table checks, and collected payments from customers.
- Processed payments from customers using cash registers or POS systems.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Some College (No Degree) -
Mps Sharma Jugdambi Sss
GoodlandsSkills
- Customer service
- Equipment maintenance
- Cash handling
- Order management
- Time management
- Issue resolution
- Bar operations
- Verbal and written communication
- Inventory management
- Multitasking Abilities
- POS systems
- IT-literate
- multilingual
Languages
creole mauritain
First Language
French
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Customer Service Officer
Concentrix
05.2024 - 07.2024
Restaurant Supervisor
The Fisherman's lounge
11.2022 - 04.2023
Restaurant Supervisor
Banana Grill
10.2017 - 09.2022
Some College (No Degree) -
Mps Sharma Jugdambi Sss
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