KHOOSBOO Bucktowar

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients.

• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise.

• Provide HR/Payroll support services to clients according to Ceridian contract, government compliance and business needs.

• Create, update and review standard operating procedures and perform quarterly document reviews.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns using all the tools available such as Citrix Workspace
• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity, and schedule
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service team
• Familiarize yourself with current information about services and products available for customers Address any problems/grievances with the Supervisor/Coordinator/Manager/Operations Manager that may have an impact on productivity and operations
• Take steps to improve performance based on training.

• Answering questions about the company's services
• Delivering information and resolving issues and troubleshooting by providing proactive customer outreach
• Monitoring brand mentions and engaging in customer conversations by email
• Handling customer complaints by using soft skills such as good listening, clear communication, empathy, ability to use positive language to ensure effective and successful complaint resolution.