Kheshav Appalsawmy
Quatre Bornes
Summary
Dedicated professional, confidentiality and personal initiative, skills in customer service and administrative support. Efficient in banking tasks, cash handling, and document management, with an understanding of office protocol. Committed to grow and learn basic computer literacy to enhance operational efficiency and support organisational goals.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Office messenger
SBM Bank Mauritius
Bambous, Black River District
2022.11 - Current
- Handled cash transactions accurately .
- Handled sensitive information discreetly ensuring confidentiality at all times.
- Filed documents accurately, improving ease of access for other staff members.
- Responded to customer enquiries and escalated complaints to management.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Collected payments using money order or automated teller machines.
- Applied maths abilities to calculate and check financial figures.
- Counted, checked and packaged coins and currency daily with accuracy.
- Assisted customers with questions about products, services and terms.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
Waiter/Head waiter
La Pirogue Sun Resorts
Flic en Flac, Black River District
2018.01 - 2021.11
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Checked customer IDs to confirm age before selling age-restricted products.
Marketing officer
KNE Group of companies / Wayward Ltd
Curepipe, Plaines Wilhems District
2012.11 - 2016.03
- Liaised with external agencies for campaign execution, ensuring consistent messaging.
- Managed budgets for cost-effectiveness.
- Predicted and interpreted consumer trends to improve product offerings.
Education
Domestic Electrical Installation -
Sir Kher Jagatsingh Training Centre
Mauritius 2011.02 - 2012.01
NC3 Restaurant & Bar -
Ecole Hôtelière Sir Gaëtan Duval (EHSGD)
Mauritius 2017.01 - 2018.01
Certificate of Higher Education - Maths, Economics, Accounts, French , English
Phoenix SSS
Mauritius 2001.01 - 2007.10
Skills
- Discreet confidentiality
- Personal initiative
- Basic computer literacy
- Banking tasks
- Customer Service
- Administrative support
- Cash handling
- Document handling
- Office protocol understanding
Timeline
Office messenger
SBM Bank Mauritius
2022.11 - Current
Waiter/Head waiter
La Pirogue Sun Resorts
2018.01 - 2021.11
NC3 Restaurant & Bar -
Ecole Hôtelière Sir Gaëtan Duval (EHSGD)
2017.01 - 2018.01
Marketing officer
KNE Group of companies / Wayward Ltd
2012.11 - 2016.03
Domestic Electrical Installation -
Sir Kher Jagatsingh Training Centre
2011.02 - 2012.01
Certificate of Higher Education - Maths, Economics, Accounts, French , English
Phoenix SSS
2001.01 - 2007.10