Khenita RAMSURRUN

• Handled sensitive information with discretion and professionalism.
• Managed conflict resolution to maintain a calm and respectful environment.
• Conducted thorough investigations into reported incidents, ensuring accurate documentation and record-keeping.
• Improved team performance through regular training sessions and continuous support.
• Provided day-to-day support and supervision to team members.
• Conducted coaching sessions and call calibration meetings to ensure quality and consistency.
• Performed call monitoring and double listening sessions to support individual performance improvement.
• Created and delivered PowerPoint presentations for training and team development.
• Utilized Excel for data tracking, reporting, and performance analysis.
• Managed professional email communication effectively.

• Assisted students throughout academic journeys.
• Provided guidance and support to help students achieve objectives.
• Demonstrated strong interpersonal skills in listening and assisting others.
• Organised tasks effectively and prioritised responsibilities.
• Exhibited a proactive approach with a customer-oriented mindset.

• Assisted with handling fragile, confidential documents and international clients.
• Supported multiple projects concurrently.
• Responded to inquiries via telephone and addressed complaints courteously and professionally.
• Worked towards achieving revenue goals.
• Contributed to team efforts by obtaining relevant results and resolving administrative issues.
• Relocated to France-based position.

• Assist customers over the phone with inquiries and technical support.
• Provide guidance and suggestions about new mobile services and packages.
• Conduct outreach activities to engage potential clients in promotional offers.

• Processed incoming and outgoing correspondence, including dispatch and fax communications.
• Assisted in verifying documentation and tracking requests for timely follow-up.
• Facilitated communication with public members and drafted correspondence as per council recommendations.
• Coordinated board meeting logistics and managed photocopying tasks.