KHARISHMA MOTTY DIOLLE
Albion
Summary
Experienced Business Operations Manager with a proven track record in streamlining operations, enhancing productivity, and implementing innovative strategies for business growth and operational excellence. Proficient in analyzing complex business processes, identifying areas for improvement, and implementing effective solutions. Skilled in leading cross-functional teams, fostering collaboration, and driving results. Demonstrated expertise in optimizing operational efficiency, reducing costs, and maximizing profitability. Committed to delivering exceptional performance and exceeding organizational goals.
Overview
19
19
years of professional experience
Work History
Business Operation Manager
Accenture Mauritius
- 01.2023
- Monitor delivery of a program, project, or managed service
- Work with project managers to determine project plan, timeframe, and estimates
- Manage workload to ensure even distribution of responsibilities
- Ensure tasks and deliverables are in accordance with the statement of work and service level agreement
- Monitor delivery performance and quality using metrics and status reporting
- Communicate across multiple stakeholders to manage expectations, accountability and impact
Partner Manager, Process, Performance Management
Orange Business Services
01.2021 - 01.2023
- Facilitating critical relationships with stakeholders and key partners.
- Directed process improvement and performance evaluation activities.
- Monitored partner performance and provided feedback on areas of improvement.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
Senior Operations Manager
Orange Business Services
01.2015 - 01.2023
- Managed project for internalizing front office tasks from third-party provider.
- Oversaw front desk operations, facilitating approximately 19,000 calls each month.
- Supervised staff of front desk analysts, back office team and L1 technicians supporting ToIP offers.
- Managed transversal activities including ISO and audit preparation.
Operations Manager
Orange Business Services
01.2008 - 01.2015
- Spearheaded the coordination of security and collaboration within Service Desk team operations.
- Managed Service Desk team operations.
Customer Service Officer Network Support Engineer
The Mauritius Post Ltd
01.2004 - 01.2008
- Postal officer/Junior Programmer
- Providing technical support to customers, for Dialup, ADSL and frame relay connections
- Provide first level support to customers
- Handling incoming calls
Education
Master in Business Administration - Management
University of Mauritius
Reduit, Mauritius04.2024
Diploma and Advanced Diploma in IT - undefined
DCDM Business School
01.2005
Skills
- Operations Management
- Team Management
- Stakeholder management
- Process & Performance Management
- Leadership & Strategy
- Operations management
- Budgeting and forecasting
- Excellent oral and written communication
- Client service
- Financial management
- Microsoft office proficient
- Project management
Language
English
Advanced (C1)
French
Advanced (C1)
Timeline
Partner Manager, Process, Performance Management
Orange Business Services
01.2021 - 01.2023
Senior Operations Manager
Orange Business Services
01.2015 - 01.2023
Operations Manager
Orange Business Services
01.2008 - 01.2015
Customer Service Officer Network Support Engineer
The Mauritius Post Ltd
01.2004 - 01.2008
Business Operation Manager
Accenture Mauritius
- 01.2023
Diploma and Advanced Diploma in IT - undefined
DCDM Business School
Master in Business Administration - Management
University of Mauritius
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