Kevin Ramsamy
Curepipe
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Management Trainee
Mcdonald’s
03.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Streamlined processes and procedures to boost productivity levels throughout the organization.
- Handled day-to-day customer or client questions via telephone or email.
- Implemented innovative marketing strategies to increase brand awareness and customer engagement.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Enhanced team performance by implementing effective communication strategies within the group.
- Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.
HR Generalist
Ciel Textile
09.2023 - 03.2024
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Improved employee retention by implementing effective onboarding and training programs.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
Bank Teller
Absa
02.2022 - 03.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
Human Ressource Management - Human Ressource
Sheffield Business School
Quatre Bornes01.2023
Higher School Certification - Business, Economics, Sociology, French
St Mary’s College
Rose Hill02.2021
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Staff Training
- Staff Management
- Customer Relationship Management (CRM)
- Workforce Management
- Negotiation
- Inventory Control
- Resource Utilization
- Marketing promotions
- Marketing
- Strategic Planning
- Data Interpretation
- Resource Allocation
- Employee Mentoring
- Financial Management
- Process Improvements
- Human Resources
- Staff Development
- Staffing requirements
- Decision-Making
- Computer Skills
- Teamwork and Collaboration
- MS Office
- Task Delegation
- Documentation And Reporting
- Problem Resolution
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Team Development
- Training and Development
- Onboarding and Orientation
- Good Judgment
- Goal Setting
- Hiring and Training
- Human Resources Management
- Work Planning and Prioritization
- Preventive Maintenance
- Cost Control
- Budget Management
Languages
French
Advanced (C1)
English
Advanced (C1)
Timeline
Management Trainee
Mcdonald’s
03.2024 - Current
HR Generalist
Ciel Textile
09.2023 - 03.2024
Bank Teller
Absa
02.2022 - 03.2023
Human Ressource Management - Human Ressource
Sheffield Business School
Higher School Certification - Business, Economics, Sociology, French
St Mary’s College
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