Kevin Ramjeeawon
Pailles
Summary
Dynamic Senior IT Technician with extensive experience, excelling in network troubleshooting and system administration. Proven track record in implementing robust security measures and optimizing IT infrastructure. Adept at educating users and resolving complex technical issues, ensuring seamless operations and enhanced productivity across departments.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Senior IT and Communications Technician
EMP Distribution Ltd
Quatre Bornes
11.2024 - Current
- Collaborated with vendors for procurement of IT equipment and services.
- Tested new technologies before implementing them into production environments.
- Installed, tested and configured new computer systems, peripherals and software applications.
- Maintained, configured and troubleshot network infrastructure equipment such as routers, switches, firewalls and wireless access points.
- Ensured all systems are compliant with industry standards for security and data protection regulations.
- Managed user accounts in Active Directory environment including creating new users, resetting passwords.
- Performed maintenance tasks such as patching servers, updating virus definitions.
- Diagnosed and repaired faults on PCs and laptops both remotely and onsite.
- Maintained a comprehensive inventory of IT assets including hardware, software licenses and warranties.
- Developed backup strategies for critical data files to ensure business continuity in case of disaster or emergency situations.
- Resolved complex technical issues relating to networking, hardware and software configurations.
- Developed, implemented and maintained security policies to protect systems from unauthorized access.
- Provided training sessions on how to use different types of software applications.
- Coordinated with vendors for purchasing IT related products such as computers, printers.
- Installed, set up, and repaired devices and system components.
- Measured, cut, spliced and installed wires and cables.
- Laid out cabling plans and ran through buildings to desired locations.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Evaluated information provided and worked with customers to provide best possible solutions.
Senior IT Technician
Top Detergent Ltd
Quartier Militaire
01.2023 - 09.2024
- Installed and configured computer systems for staff across various departments.
- Provided technical support to employees, resolving hardware and software issues.
- Maintained inventory of IT equipment and ensured proper functioning of devices.
- Conducted regular maintenance on printers and other peripherals to ensure reliability.
- Assisted in troubleshooting network connectivity problems for on-site users.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
Senior IT and Communications Technician
SSAJ Enterprise Ltd
St Pierre
12.2019 - 12.2022
- Managed IT support for internal systems and communications infrastructure.
- Configured and maintained hardware and software solutions across departments.
- Provided technical assistance to staff and resolved system issues promptly.
- Collaborated with vendors for procurement of IT equipment and services.
- Monitored network performance to ensure optimal functionality and security.
- Implemented software updates and patches to maintain system integrity.
- Analyzed user feedback to improve service delivery and communication tools.
- Tested new technologies before implementing them into production environments.
- Installed, tested and configured new computer systems, peripherals and software applications.
- Maintained, configured and troubleshot network infrastructure equipment such as routers, switches, firewalls and wireless access points.
- Ensured all systems are compliant with industry standards for security and data protection regulations.
- Collaborated with other departments to ensure their IT requirements are met effectively.
- Configured LAN and WAN networks for optimal performance and reliability.
- Managed user accounts in Active Directory environment including creating new users, resetting passwords.
- Implemented system upgrades to improve the performance of existing applications.
- Performed maintenance tasks such as patching servers, updating virus definitions.
- Diagnosed and repaired faults on PCs and laptops both remotely and onsite.
- Assisted in the design of a secure remote access solution using VPN technology.
- Maintained a comprehensive inventory of IT assets including hardware, software licenses and warranties.
- Developed backup strategies for critical data files to ensure business continuity in case of disaster or emergency situations.
- Resolved complex technical issues relating to networking, hardware and software configurations.
- Conducted regular system audits to identify any weak points or vulnerabilities in the network infrastructure.
- Prepared detailed reports about system usage statistics for management review.
- Laid out cabling plans and ran through buildings to desired locations.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Handled multiple simultaneous deployment projects against strict deadlines.
IT Technician
SSAJ Enterprise Ltd
St Pierre
11.2017 - 12.2019
- Assisted in training staff on new software applications and tools.
- Documented troubleshooting procedures for future reference and training purposes.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Deployed operating systems.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
IT Technician
Nexteracom
Ebene
02.2015 - 09.2017
- Installed and configured hardware and software for end-users.
- Provided technical support through phone, email, and in-person communication.
- Diagnosed and resolved issues with computer systems and peripherals.
- Collaborated with team members to enhance IT support processes.
- Conducted routine maintenance on computers to ensure optimal performance.
- Assisted in training staff on new software applications and tools.
- Documented troubleshooting procedures for future reference and training purposes.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Participated in team meetings to discuss project status updates.
Junior IT Technician
Spot Cyber Café
Rose Hill
03.2013 - 12.2014
- Assisted in troubleshooting hardware and software issues for users.
- Set up and configured new computer systems for staff.
- Provided support for network connectivity problems and printer setups.
- Documented technical procedures and user guides for common issues.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Deployed operating systems.
Education
Bachelor of Science - Computer Science
University of Technology
Reduit 05.2014 - 06.2018
Comptia A+ , Comptia N+ , Comptia S+
Nimbustec
01.2013 - 03.2014
Electronic Engineering
MITD - SITEC
02.2011 - 12.2012
Skills
- Network troubleshooting
- System installation
- Hardware configuration
- Software patching
- Technical support
- Network architecture
- Virtualization technologies
- System administration
- Hardware maintenance
- Storage solutions
- Information security
- Operating system expertise
- Server management
- Wireless networking
- IT infrastructure management
- Troubleshooting and repair
- Educating customers
- Structured cabling
- VPN management
Timeline
Senior IT and Communications Technician
EMP Distribution Ltd
11.2024 - Current
Senior IT Technician
Top Detergent Ltd
01.2023 - 09.2024
Senior IT and Communications Technician
SSAJ Enterprise Ltd
12.2019 - 12.2022
IT Technician
SSAJ Enterprise Ltd
11.2017 - 12.2019
IT Technician
Nexteracom
02.2015 - 09.2017
Bachelor of Science - Computer Science
University of Technology
05.2014 - 06.2018
Junior IT Technician
Spot Cyber Café
03.2013 - 12.2014
Comptia A+ , Comptia N+ , Comptia S+
Nimbustec
01.2013 - 03.2014
Electronic Engineering
MITD - SITEC
02.2011 - 12.2012