Keshwari Palaniandee
Reduit,MO
Summary
Experienced and bilingual Customer Service Professional with a strong background at Concentrix Ltd, known for delivering exceptional support, mentoring teams, and driving customer satisfaction and retention. Proficient in CRM tools and back-office systems, with additional expertise in policy development, stakeholder engagement, and risk management. Highly adaptable, with a proven ability to work under pressure, solve complex problems, and communicate effectively across diverse teams and customer groups.
Recognized as a strategic advisor and problem-solver, with a track record of improving business processes, guiding clients, and contributing to organizational success. Also experienced in student support services, with a focus on personal development, cultural sensitivity, and academic counselling. Dedicated, punctual, and highly motivated, with excellent time management, multitasking, and interpersonal skills. Committed to delivering positive experiences and meaningful outcomes for both customers and organizations.
Overview
9
9
years of professional experience
Work History
Advisor Support II
CONCENTRIX LTD
moka ebene , mauritius
10.2022 - Current
- Working as Advisor support II.
- My current role is to provide exceptional service by addressing customer inquiries, resolving complaints and ensuring satisfaction with key goal to ensure customer retention.
- Handling high volume call, chats and emails by maintaining a professional and friendly tone while consistently meeting or exceeding service level targets.
- Training and mentoring new member on our products, knowledge and effective communication techniques.
- Resolved customer inquiries using CRM software and communication tools.
- Trained new team members on company policies and procedures.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
- Answered inquiries from customers regarding investments.
Kitchen Helper
Hungry Birds LTD
01.2019 - 01.2022
- Handling the kitchen orders and leading the kitchen staff to give the food in order.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Contributed to menu planning by providing input on dish preparation and presentation.
SYNAEGIS LTD
01.2018 - 01.2019
- Contacting respectful client to register for forex trading.
- Won the best performer award.
Customer Care Representative
KMP Global LTD
moka ebene , mauritius
01.2017 - 01.2018
- Been through an extensive training relating to sales to sales method.
- Contacting new client to subscribe to solar panel to French people
- Assisted customers with product inquiries and service issues.
- Managed customer accounts using CRM software to track interactions.
- Resolved complaints by providing effective solutions and alternatives.
- Educated customers on product features, benefits, and usage techniques.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
BSC - Sociology
University of Mauritius
01.2022
HSC -
France Boyer De La Giroday SSS
Skills
- Motivation and adaptability
- Training and mentoring
- Written communication
- Solution-oriented mindset
- Career development
- Student support
- Customer service excellence
- Determination and punctuality
- Leadership qualities
- Effective communication
- Eagerness to learn
Languages
English, French, Hindi (Spoken only), English, French
Personal Information
- Hobbies: Swimming, Marvel Cinematic Universe, Social working, Reading
- Date of Birth: 02/08/97
- Gender: Female
- Marital Status: single
Timeline
Advisor Support II
CONCENTRIX LTD
10.2022 - Current
Kitchen Helper
Hungry Birds LTD
01.2019 - 01.2022
SYNAEGIS LTD
01.2018 - 01.2019
Customer Care Representative
KMP Global LTD
01.2017 - 01.2018
BSC - Sociology
University of Mauritius
HSC -
France Boyer De La Giroday SSS