Keshav Koomur Shiv Maharaj Ujoodha

As Administrative Manager and Syndic President, I oversee operations for two fifteen-story commercial buildings housing government bodies, private firms, and professionals. In this dual role, I manage administration, HR, finance, and tenant relations while ensuring compliance with policies and regulations. I lead a team to deliver operational excellence, maintain high service standards, and support long-term business growth.

Key contributions include:

• Increased occupancy rates and strengthened stakeholder relationships.
• Streamlined lease processes and improved tenant satisfaction.
• Implemented cost-effective maintenance and technology upgrades.
• Managed HR functions including recruitment, staff development, payroll, and compliance.
• Oversaw financial planning, budgeting, and cost-control strategies.
• Directed building assessments, repairs, and continuous improvements.

Core Competencies

• Operations & Office Management
• HR & Employee Relations
• Policy Development & Compliance
• Budgeting & Cost Control
• Tenant & Stakeholder Management
• Project & Resource Planning
• Team Leadership & Staff Development
• Logistics & Inventory Oversight
• Technology & Systems Maintenance
• Conflict Resolution & Problem-Solving

Served as Assistant Manager at Cine Klassic, a leading cinema located at Le Caudan Waterfront with two auditoriums of 800 and 600 seats. Supported the Office Manager in daily operations while overseeing scheduling, staff management, and customer service delivery.

Key contributions included:

• Managed film session rosters and coordinated international film acquisitions from India and the USA.
• Supervised ticketing operations and ensured a smooth customer experience.
• Delegated tasks, organized staff schedules, and optimized shift coverage to meet business demands.
• Conducted performance analysis and provided forecasts to support management decisions.
• Handled customer complaints at management level, maintaining high satisfaction standards.
• Trained and mentored staff, implemented onboarding processes, and supported department managers and team leads.
• Led initiatives to boost productivity, efficiency, and overall operational performance.

Core Competencies

• Operations & Team Management
• Scheduling & Shift Planning
• Customer Service & Complaint Resolution
• Data Analysis & Business Forecasting
• Staff Training & Mentorship
• Procurement & Vendor Coordination
• Sales & Revenue Support
• Strategic Planning & Multitasking

Supported daily administrative and customer service operations for a leading Ayurvedic products company. Responsible for documentation, reporting, and office management tasks while ensuring accuracy and efficiency in all processes.

Key contributions included:

• Monitored and documented programs, staff activities, and leadership updates for reporting to the Director.
• Managed large volumes of file updates, achieving accuracy and meeting strict deadlines.
• Prepared monthly inventory, sales, and accounting reports.
• Handled customer communication, scheduling, and follow-ups to maintain strong client relations.
• Assisted in lead generation through calls and emails, and managed cancellations or rescheduling.
• Maintained calendars, scheduled appointments, and organized office events.
• Oversaw invoicing, adjustments, credit memos, and resolved billing queries.
• Processed deliveries, updated internal databases, and tracked stock inventory.
• Operated office equipment and provided administrative support to ensure smooth workflows.

Core Competencies

• Office & File Management
• Inventory & Report Preparation
• Customer Service & Communication
• Scheduling & Calendar Management
• Data Entry & Database Administration
• Billing, Invoicing & Collections
• Team Collaboration & Goal Achievement
• Problem-Solving & Time Management