Keshav Koomur Shiv Maharaj Ujoodha

Since June 2018, I have served as the Administrative Manager and Syndic President of MSC, where I hold the position of principal co-owner overseeing two fifteen-story buildings that provide premium office space to governmental organizations, private firms, and professionals. In this dual role, I have played a pivotal role in orchestrating all facets of operations, ensuring optimal functionality, and meeting the diverse needs of our tenants. My strategic leadership has been evident in spearheading initiatives that enhanced the buildings' market positioning, elevatedoccupancy rates, and contributed to improved overall profitability. Collaborating closely with key stakeholders, I have developed and executed impactful business strategies, fostering positive relationships with governmental organizations, private firms, and individual professionals. Leading a dynamic team, I've successfully achieved operational excellence and heightened customer satisfaction. In addition to my managerial responsibilities, I have served as the Syndic President, overseeing the development and execution of policies to ensure compliance with industry regulations. I play a crucial role in directing the preparation and execution of lease agreements, facilitating smooth transactions with clients, and maintaining a high level of customer service as the primary point of contact for tenant concerns. My involvement extends to actively conducting regular assessments of the buildings' condition, overseeing repair and maintenance activities, and implementing necessary improvements. Handling HR functions, including recruitment, staff management, and salary administration, I contribute to the positive work culture within the organization. My financial oversight involves monitoring performance, budgeting, and implementing cost control measures to achieve financial objectives. Additionally, I've been instrumental in implementing technology upgrades and overseeing the maintenance of hardware and software for the company's computers. Noteworthy achievements during my tenure include successfully increasing occupancy rates, streamlining lease agreement processes, implementing cost-effective maintenance practices, fostering a collaborative work culture, and establishing positive relationships with key stakeholders—contributing significantly to the overall success and reputation of MSC.

• Office Operations Oversight:

• supervising daily administrative activities and ensuring the smooth functioning of the office.

• Resource Allocation:

• Managing resources effectively, from office supplies to personnel assignments.

• Policy Implementation:

• Enforcing company policies and procedures to maintain consistency and compliance with Legal Team.

• Record Keeping:

• Maintaining accurate records of financial transactions, employee data, and project documentation with the accounting team.

• Communication Liaison:

• Facilitating communication between departments and ensuring information flow across the organization.

• Conflict Resolution:

• Addressing internal conflicts and mediating issues among team members when necessary.

• Vendor Relations:

• Overseeing relationships with suppliers, negotiating contracts, and managing procurement processes.

• Budget Management:

• Assisting in budget creation and tracking expenses to maintain financial discipline with the accounting team.

• Report Preparation:

• Compiling reports on office performance, including productivity and efficiency metrics.

• Team Support:

• Providing support and guidance to the administrative team to ensure optimal performance.

• Talent Acquisition:

• Identifying staffing needs, sourcing candidates, and overseeing the hiring process with the payroll team.

Employee Development:

• Implementing training programs and initiatives to enhance employee skills.

• Performance Management:

• Monitoring employee performance, conducting evaluations, and providing feedback with Payroll team.

• Policy Development:

• Crafting HR policies that align with legal requirements and company culture with payroll team.

• Conflict Resolution:

• Addressing workplace conflicts and fostering a harmonious work environment.

• Benefits Administration:

• Managing employee benefits packages and ensuring compliance with regulations with the accounting and Payroll team.

• HR Compliance:
• Staying updated on Labor laws and ensuring company adherence to legal requirements.

• Onboarding Procedures:

• Facilitating smooth onboarding processes for new hires.

• Employee Relations:

• Serving as a bridge between employees and management to address concerns.

• Retention Strategies:

• Developing strategies to retain top talent and improve employee satisfaction.

• Project Planning:

• Developing comprehensive plans for construction and renovation projects.

• Resource Management: • Allocating manpower, equipment, and materials effectively on-site.

• Safety Compliance:

• Ensuring adherence to safety regulations and implementing safety protocols.

• Quality Control:

• Overseeing work quality and ensuring that it meets company standards.

• Timeline Management:

• Monitoring project timelines and adjusting schedules to meet deadlines.

• Client Communication:

• Serving as a point of contact for clients regarding project progress and updates.

• Team Leadership:

• Providing guidance and direction to site workers to optimize productivity.

• Problem Solving:

• Addressing issues that arise during construction and finding practical solutions.

• Cost Management:

• Controlling project costs and avoiding unnecessary expenses.

• Documentation: • Maintaining accurate records of project details, changes, and approvals.

Skills.

• Business Administration:

• Orchestrated all facets of business operations, ensuring optimal functionality and meeting diverse organizational needs.

• Wireless Technologies:

• Implemented technology upgrades and oversaw the maintenance of hardware and software for the company's computers.

• Teamwork:

• Fostered a collaborative work culture, leading a dynamic team to achieve operational excellence and heightened customer satisfaction.

• Project Management:

• Spearheaded strategic initiatives, enhancing market positioning, elevating occupancy rates, and improving overall profitability.

• Inventory Management: • Managed resources effectively, from office supplies to personnel assignments.

• Wireless Networking: • Implemented technology upgrades, ensuring seamless wireless networking capabilities.

• Team Leadership:

• Provided guidance and direction to both administrative and construction teams, optimizing productivity.

• Leadership:

• Led the organization as the Director and Syndic President, contributing significantly to its overall success and reputation.

• Management:

• Overseen all aspects of office and construction management, ensuring efficiency and compliance.

• Sales Management:

• Implemented strategies resulting in increased occupancy rates and streamlined lease agreement processes.

• Operations Management:

• Ensured smooth daily operations and conducted regular assessments to implement necessary improvements.

• Administration:

• Directed the preparation and execution of lease agreements, facilitating smooth transactions with clients.

• Team Management:

• Provided support and guidance to administrative and construction teams, ensuring optimal performance. . • Logistics Management:

• Managed resources effectively, allocating manpower, equipment, and materials on-site.

• Office Administration:

• Supervised daily administrative activities, ensuring the smooth functioning of the office.

• Recruiting:

• Handled HR functions, including recruitment, staff management, and salary administration. This comprehensive skill set reflects my ability to navigate and excel in various aspects of organizational leadership and management.

As a part-time Operations Manager at Servizo, I specialize in logistics, delivery, site supervision, and recruitment. In this multifaceted role, I contribute to optimizing operational processes and ensuring the seamless execution of wireless service projects. My responsibilities extend to managing logistics and delivery functions, overseeing on-site operations, and playing a pivotal role in the recruitment process.

In addition to my core responsibilities, I am proud to be associated with Servizo, a trailblazer in the wireless service industry since its founding in 2015. With headquarters in Malta and Mauritius since 2017, Servizo offers customized wireless solutions tailored to the specific needs of hospitality and service businesses. Our solutions aim to enhance operational efficiency, customer satisfaction, loyalty, and revenue growth, with a remarkable return on investment delivered within a few weeks.

Servizo's global reach spans four continents, with installations in breathtaking locations such as the Indian Ocean, the Caribbean, and South East Asia. As part of this innovative company, I am thrilled to contribute to its success and growth. It's noteworthy that Servizo's services extend beyond wireless solutions to include IoT systems, hardware, and software, showcasing our commitment to staying at the forefront of technological advancements.

Our prestigious clientele includes luxury resorts on stunning beaches, renowned US American Country & Golf Clubs, and top-notch restaurants where impeccable service is paramount. Being a part-time Operations Manager at Servizo allows me to navigate diverse responsibilities while contributing to the continued success of this pioneering company.

• Operations Management
• Logistics and Delivery Coordination
• Site Supervision
• Recruitment and Talent Acquisition
• Customized Wireless Solutions Implementation
• Operational Process Optimization
• Customer Satisfaction Enhancement
• Revenue Growth Strategies
• Return on Investment Analysis
• Global Project Execution
• Adaptability to Technological Advancements
• Collaborative Team Leadership
• Multinational and Multicultural Project Experience
• Client Relationship Management
• Cross-Functional Collaboration
• Strong Attention to Detail
• Impeccable Service Standards
• Flexibility in Part-time Role

From January 2014 to April 2018, I served as an Assistant Manager at Cine Klassic Ltd, a prominent cinema located in the Le Caudan Waterfront shopping mall. At this establishment boasting 800 and 600 seating capacities across its two auditoriums, my role was pivotal in supporting the Office Manager with the day-to-day operations of the cinema. Working closely with a dynamic team of seven individuals, I contributed to the seamless functioning of the cinema through various responsibilities. A significant aspect of my role involved overseeing the creation of film session rosters and the procurement of new films from diverse international sources, with a focus on acquisitions from India and the USA. Additionally, I actively participated in ticket sales, ensuring a smooth customer experience. To optimize group productivity, I delegated daily tasks among team members, organized schedules, and strategically managed shift coverage to meet the anticipated business demands. Utilizing my skills in data analysis, I assessed business performance data and provided forecasts to upper management, contributing valuable insights for decision-making. Addressing customer inquiries and complaints that required management-level attention, I demonstrated a commitment to customer satisfaction. In the realm of human resources, I played a key role in mentoring staff to enhance their skills and achieve daily targets. Employing a hands-on and motivational leadership style, I implemented training processes for new hires and provided supervision for department managers, shift leads, and production personnel. As a director and leader, I steered employees to drive productivity and efficiency within the cinema. Overall, my multifaceted role at Cine Klassic Ltd encompassed a wide array of responsibilities, blending operational management with human resources expertise to contribute to the success of the cinema.

· Operational Management: Effectively supported the Office Manager in the day-to-day operations of the cinema, overseeing tasks related to film sessions, ticket sales, and overall workflow.

· Team Leadership: Managed and collaborated with a team of more than 35 individuals, demonstrating leadership skills to optimize group productivity and ensure smooth operations.

· Task Delegation: Successfully delegated daily tasks among team members, enhancing efficiency and ensuring that all responsibilities were handled effectively.

· Scheduling and Shift Management: organized schedules, workflows, and shift coverage to meet anticipated business demands, showcasing proficiency in time management.

· Data Analysis: Analyzed business performance data and provided forecasts for upper management, contributing valuable insights for decision-making.

· Customer Service: resolved customer inquiries and complaints requiring management-level attention, emphasizing a commitment to customer satisfaction.

· Mentorship and Training: Mentored staff to enhance their skills and achieve daily targets, implementing training processes for newly hired employees.

· Procurement and Vendor Management: Involved in buying new films from various international sources, primarily from India and the USA, showcasing skills in procurement and vendor management.

· Sales: Actively participated in selling cinema tickets, contributing to revenue generation, and ensuring a positive customer experience.

· Human Resources: played a key role in the human resources aspect by implementing training processes, supervising department managers, shift leads, and production personnel.

· Motivational Leadership: Employed a hands-on and motivational leadership style to inspire and guide the team toward achieving goals.

· Strategic Planning: Contributed to strategic planning by organizing schedules and workflows to meet expected business demands.

· Multitasking: Handled a variety of responsibilities encompassing operational management, human resources, and customer service, showcasing strong multitasking abilities.

· Communication: Effectively communicated with team members, upper management, and customers, ensuring a clear understanding of expectations and resolving issues efficiently.

Maharishi Ayurveda strives to cater to your health needs by offering premium Ayurvedic herbal products. Our mission is to restore balance to your body and life through potent formulations and ancient lifestyle insights. Imbalance, not disease, is the root cause, and by attaining and sustaining equilibrium, the manifestation of good health becomes evident. Our objective is to guide you towards a state of balance, fostering natural resilience and well-being. Rooted in the world's oldest holistic wellness system, our knowledge is sustainable, relying on whole plants, authentic ayurvedic ingredients, and meticulous manufacturing to create formulations that optimize the well-being of mind, body, and emotions.

In addition, I have experience monitoring and documenting programs, staff, and leadership actions, providing regular updates to the Director. With a keen eye for detail, I successfully managed a high volume of daily file updates with reliable accuracy, achieving both timeline and quality targets. Collaboration with the team resulted in exceeding specific goals and implementing customer service initiatives. I took initiative in creating monthly inventory, sales, and accounting reports. Proactive outreach efforts included making phone calls and sending emails to establish leads, rescheduling no-shows and cancellations, and sorting incoming mail efficiently.

My role also involved delivering exceptional customer service through effective telephone communication and follow-ups. Daily responsibilities encompassed maintaining calendars, scheduling client appointments, and organizing office events. I ensured quick access to essential client data by inputting information into spreadsheets and the company database. Proficiently operated office equipment and technology, tracked stock inventory, and reported any accidents or damage. Handling deliveries, scanning packages, and updating orders in the internal database were part of my routine. Additionally, I addressed customer invoice queries, resolved issues during the invoicing and collection process, and processed invoices, adjustments, and credit memos for customers.

Skills.

Maharishi Ayurveda:

· Ayurvedic herbal product expertise

· Formulation of powerful remedies

· Application of ancient lifestyle tips

· Balancing the body and life

· Understanding disease as a symptom of imbalance

· Promoting equilibrium for good health

· Knowledge of the oldest holistic wellness system

· Utilization of sustainable practices

· Use of whole plants and authentic ayurvedic ingredients

· Meticulous manufacturing of ayurvedic formulations

· Focus on mind, body, and emotional well-being

Professional Skills:

· Program monitoring and documentation

· Leadership update reporting

· File management with high accuracy

· Time management and meeting targets

· Team goal achievement

· Customer service initiatives

· Report generation (inventory, sales, accounting)

· Lead generation through phone calls and emails

· Appointment scheduling and calendar management

· Data entry and database management

· Office equipment operation

· Stock inventory tracking

· Accurate mail sorting and distribution

· Proactive customer communication and follow-ups

· Problem-solving during invoicing and collection

Invoicing, adjustments, and credit memo processin