Kervin Salim
Vault Clerk
Port Louis
Summary
Versatile Vault Clerk with eleven years of experience supporting smooth bank operations. Resourceful, observant and well-versed in operation of both traditional and electronic methods of administering cash volumes. Dedicated team member with flexibility and willingness to support co-workers wherever necessary. Demonstrated high integrity and accuracy across all these years of experience. Hardworking and passionate driven to maximize bank security and mitigate risk by providing first-rate vault services. Successful at preparing deposits, completing reports and satisfying customer needs.
Overview
24
24
years of professional experience
Work History
Salesperson
City Mode
01.2001 - 07.2004
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
- Located merchandise across various stores to address customer needs.
Security Agent
High Security
08.2004 - 01.2025
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Cleaner Helper
The Mauritius Commercial Bank Ltd
01.2005 - 09.2008
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Emptied trashcans and transported waste to collection areas.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated hand trucks, pallet jacks and other heavy machinery to transfer materials. and safes.
- Filled orders by packaging items and labeling for delivery.
- Recorded information, product shortages and discrepancies to maintain database accuracy.
- Worked closely with teammates to coordinate tasks and support safety.
Teller
The Mauritius Commercial Bank Ltd
10.2008 - 01.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Vault Clerk
The Mauritius Commercial Bank Ltd
01.2011 - Current
- Utilized manual and mechanical means to count and verify monetary values.
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Completed reports detailing daily actions, customer services issues and notable incidents.
- Prepared outgoing orders on behalf of customers and tellers.
- Processed transactions for floor staff and documented actions according to bank procedures.
- Kept accurate count of pending transfers and monetary values of various movements.
- Gathered and counted amounts for shipment off of bank premises.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Assisted with training of new tellers on policies and procedures.
- Attending meeting with overseas bank partners.
- Dealing with overseas bank with order of foreign and local currencies.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Monitor stationery and IT equipments and placing orders if needed.
- Atm forecasting and troubleshooting.
Education
High School Diploma -
Bhujoharry College
Port Louis11.1999
Skills
- Cash Control Guidelines
- Documentation
- ATM Management
- Foreign Currency
- Report Creation
- Cash Replenishment
- Team Collaboration
- Bank Procedures
- Shipment Audit
- Security Procedures
- Report Generation
- File Maintenance
- Transaction Processing
- Security Awareness
- Recordkeeping
- Accurate Money Handling
- Cash Management
- Coin Machine Operation
Reading and strategic games
Suspenseful and historic book, science lover.
Strategic gaming.
Languages
French, English
Native language
Timeline
Vault Clerk
The Mauritius Commercial Bank Ltd
01.2011 - Current
Teller
The Mauritius Commercial Bank Ltd
10.2008 - 01.2011
Cleaner Helper
The Mauritius Commercial Bank Ltd
01.2005 - 09.2008
Security Agent
High Security
08.2004 - 01.2025
Salesperson
City Mode
01.2001 - 07.2004
High School Diploma -
Bhujoharry College
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