Hi, I’m
Kervin Emmanuel
Vacoas,PW
Summary
Dynamic and results-driven professional with a proven track record at Panagora Marketing LTD, excelling in customer relationship management and problem-solving. Adept at fostering team collaboration and enhancing customer satisfaction. Demonstrated ability to adapt and thrive in fast-paced environments, boosting team performance significantly.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Fluent in French and English. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
years of professional experience
1
Certification
Work History
Panagora Marketing LTD
Contact Centre Manager
01.2011 - Current
Job overview
- Managed teams ranging from 30 to 100 people platforms
- 10 + years experience in team management.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Procontact Ltd
Telemarketing Sales Representative
01.2008 - 12.2010
Job overview
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
- Participated in weekly review meetings with the sales manager, discussing areas for improvement and strategies for reaching target sales numbers.
Beachcomber Group
Cook's Assistant
01.2000 - 11.2004
Job overview
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Pushed, pulled and transported large loads and objects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Charles Telfair InstituteMauritius
Leadership Challenge Program from Introduction To Business Management
03-2019
Beachcomber AcademyMauritius
National Trade Certificate 3 from Food Preparation And Pastry
05-2002
Regis Chaperon SSSMauritius
High School Diploma
12-1999
Skills
- Professional communication
- Food preparation
- Interpersonal communication
- Multitasking
- Self motivation
- Flexible and adaptable
- Adaptability and flexibility
- Tenacious
Certification
- Food Production National Trade Certificate 3. Industrial and Vocational training institute of Mauritius.
- In the process of obtaining forklift license
Timeline
Contact Centre Manager
Panagora Marketing LTD
01.2011 - Current
Telemarketing Sales Representative
Procontact Ltd
01.2008 - 12.2010
Cook's Assistant
Beachcomber Group
01.2000 - 11.2004
Charles Telfair Institute
Leadership Challenge Program from Introduction To Business Management
Beachcomber Academy
National Trade Certificate 3 from Food Preparation And Pastry
Regis Chaperon SSS
High School Diploma
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