Kenji Miko Tang Fat Sang
Port Louis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Senior Sales Support
Emirates Airlines
Port Louis, Mauritius
07.2024 - Current
- Assist SM/SEs in sales and marketing activities
- Maintain and update sales records and agency database.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with team members to achieve sales targets through effective promotional strategies.
Senior Customer Sales Service Agent
Emirates Airlines
Port Louis, Mauritius
07.2023 - 07.2024
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Streamlined booking processes to enhance customer experience and reduce wait times.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Assisted passengers with special needs or accommodations, ensuring a comfortable travel experience.
- Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
Senior Airport Services Agent
Emirates Airline
Dubai, UAE
11.2015 - 06.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Worked with VIPS/Premium customers to understand needs and provide excellent service.
Passenger Service Agent
Air Mauritius
Mauritius
11.2013 - 11.2015
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Oversaw ticketing, gate and ramp services.
Chef De Partie
Boab Tavern
Perth, Western Australia
12.2011 - 12.2012
- Placed orders to restock items before supplies ran out.
- Plated meals paying special attention to garnishes and overall presentation.
- Operated all kitchen equipment safely to prevent injuries.
- Maintained well-organized mise en place to keep work consistent.
- Sliced fruit and vegetables for salads, entrees and desserts and stored in crisper.
- Prepared items for roasting, sautéing, frying and baking.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Cook
Delaware North Company
Perth , Western Australia
12.2010 - 12.2011
- Ordered and received products and supplies to stock kitchen areas.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
Education
Diploma - Hospitality Administration And Management
Australian College of Applied Education
School Certificate -
Saint Andrews
Skills
- Flexible and adaptable
- Teamwork and collaboration
- Organization and time management
- Multitasking
- Friendly, positive attitude
- Planning and Coordination
Languages
English
French
Mauritian Creole
Timeline
Senior Sales Support
Emirates Airlines
07.2024 - Current
Senior Customer Sales Service Agent
Emirates Airlines
07.2023 - 07.2024
Senior Airport Services Agent
Emirates Airline
11.2015 - 06.2023
Passenger Service Agent
Air Mauritius
11.2013 - 11.2015
Chef De Partie
Boab Tavern
12.2011 - 12.2012
Cook
Delaware North Company
12.2010 - 12.2011
School Certificate -
Saint Andrews
Diploma - Hospitality Administration And Management
Australian College of Applied Education