Kelvina Gaelle Ketty Duval
Curepipe
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
Work History
Sales Girl
kardinal deco
Curepipe
07.2024 - Current
- Handled customer complaints in a professional manner.
- Organized merchandise displays to attract attention of prospective buyers.
Front Office Trainee
hennessy park hotel
Ebenne
04.2023 - 03.2024
- Developed knowledge of hotel facilities, services, policies, activities, and local attractions.
- Provided customer service support for the front office staff.
- Collected feedback from customers via surveys or questionnaires after their stay.
- Performed daily audits of cash drawers and credit card transactions.
- Performed administrative tasks such as data entry into computer systems.
- Prepared weekly schedules for front desk staff based on occupancy levels.
- Monitored lobby activity to ensure safety of guests at all times.
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Created detailed reports regarding guest complaints or compliments.
- Supported front desk team members during peak hours or when needed.
- Processed payments for room reservations and other transactions.
- Checked emails regularly for any special requests from guests or management.
- Handled phone calls from potential guests inquiring about rates, amenities.
Sales Girl
splendour boutick
Curepipe
11.2022 - 12.2022
- Informed customers of product features, pricing, availability, and benefits.
- Operated cash register to process payments from customers.
Restaurant Waiter
dotts retaurant
Ebenne
11.2020 - 01.2021
- Greeted customers, provided menus and answered questions about menu items.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Assisted guests with making food and beverage selections.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
GED -
Ecole Hotelere Sir Gaetan Duval
Ebene03-2023
GED -
Sss Dunputh Lala
Curepipe02-2022
GED -
Pralin Secondary
Seychelle09-2019
GED -
Pralin Secondary
Seychelle08-2018
GED -
Mauritius College
Curepipe01-2017
Skills
- CRM proficiency
- Upselling products
- Goal-Oriented
- Building rapport
- Closing Techniques
- Sales Strategies
Timeline
Sales Girl
kardinal deco
07.2024 - Current
Front Office Trainee
hennessy park hotel
04.2023 - 03.2024
Sales Girl
splendour boutick
11.2022 - 12.2022
Restaurant Waiter
dotts retaurant
11.2020 - 01.2021
GED -
Ecole Hotelere Sir Gaetan Duval
GED -
Sss Dunputh Lala
GED -
Pralin Secondary
GED -
Pralin Secondary
GED -
Mauritius College
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