Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
Generic

KELLY LADOUCE

Beau Bassin

Summary

I started my career as an accounts clerk, where I gained the knowledge of both the accounting principles and an overview of the textile industry. Working in the banking industry as a Teller and Customer Service Representative, gave rise to new prospects and has boost my confidence, develop my interpersonal skill, enable better customer facing to further deliver a better service and be more professional. My skills in oral and written communication, active listening and analytical problem-solving enhances customer experiences by employing service- oriented behaviors, understanding customer desires, providing customized solutions to both customers, colleagues and stakeholders.

With a degree in Human Resource Management, good communication skills within and outside the organisation, the will of a hard worker and the ability to manage things efficiently, and within confidentiality, I believe we shall seize every opportunity to acquire and expand our horizon and be a valuable contributing asset within a company.

Overview

10
10
years of professional experience

Work History

Customer Service Representative in the Corporate Institutional Banking

MCB Ltd
07.2021 - Current
  • Assisting the Relationship Manager to deal with clients requests/queries, vetting of documents, processing of local and international payments instructions and encouraging sales of banking products.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative in the Retail Business Unit

MCB Ltd
02.2019 - 06.2021
  • Assisting face to face and international customers for their queries, proposing plans, boosting sales and banking products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Teller

MCB Ltd
02.2016 - 02.2019
  • Responsible for managing the till for cash deposit, withdrawal, dealing with foreign currencies
  • Educate customers on use of banking website and mobile apps

Accounts Clerk

RT Knits Ltd
04.2014 - 02.2016
  • Accounts payable in charge of various
  • Reported financial data and updated financial records in ledgers and journals.

Education

Master Of Business Administration - General Studies

University of Technology Mauritius
10.2023

BSc (Hons) Human Resources Management -

University of Technology Mauritius (UTM)
01.2021

Acca Level 1 -

London College of Accountancy
01.2014

Higher School Certificate -

Gaëtan Raynal State College
01.2013

Skills

  • Fluent in English and French
  • Computer literate
  • Fast Learner
  • Proactive
  • Team Spirit
  • Dynamic
  • Good time management
  • Flexible and Adaptable
  • Problem-Solving
  • Relationship Building
  • Organizational Skills
  • Active Listening

Personal Information

  • Age: 28
  • Date of Birth: 05/11/95

Languages

  • French, Bilingual or Proficient (C2)
  • English, Bilingual or Proficient (C2)

Timeline

Customer Service Representative in the Corporate Institutional Banking

MCB Ltd
07.2021 - Current

Customer Service Representative in the Retail Business Unit

MCB Ltd
02.2019 - 06.2021

Teller

MCB Ltd
02.2016 - 02.2019

Accounts Clerk

RT Knits Ltd
04.2014 - 02.2016

Master Of Business Administration - General Studies

University of Technology Mauritius

BSc (Hons) Human Resources Management -

University of Technology Mauritius (UTM)

Acca Level 1 -

London College of Accountancy

Higher School Certificate -

Gaëtan Raynal State College
KELLY LADOUCE