KEDESH ABHISHAI (Mr) NADAL

• Customer Onboarding Operations on a contract basis for a duration of 1 year ended in July 2023.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Processed documents and materials to disseminate information to appropriate parties.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Utilized office management software to record and track customer information.
• Completed my contract with satisfactory

• Duties
• I was working as Fintech Merchant Support
• Deal with Clients/Merchants about Emtel new products
• E.g., BLINK product which was explained the CLIENT with regards to all the aspects of the application
• Objective – To convince them to accept the new products and use this product in their shop and target was achievable with satisfactory on a monthly basis
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Set up of Prepaid, Debit and credit cards.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Provided feedback on product or service improvements to better meet customer needs and expectations.
• Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
• Escalated customer issues to management for appropriate action to be taken.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.

• Duties
• I worked in the main Office at Port Louis as Clerk in the Customer, department and was on a contract basis for a period of 5 months
• I have completed my contract with satisfactory

• Maintained scouting reports and distributed copies to head coaches and athletic supervisors each month.
• Instilled discipline and principles of good sportsmanship in players.
• Established strong team culture and values to promote teamwork, discipline and sportsmanship.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• Established clear benchmarks for performance and monitored individual and team progress.
• Worked with offensive and defensive coaches to develop cohesive football program.
• Implemented exercise programs and training strategies to bolster individual and team performance.
• Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
• Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Utilized various coaching models and techniques to maximize client success.

I am currently working at the Mauritius Commercial Bank (MCB) at the Customer Onboarding Operations SBU on a permanent basis. I am in the Internet Banking (IB) section where I got the opportunity to learn new things for my personal growth and experiences.

The Job roles includes:

• Onboarding new companies and Individuals who wish to have IB.
• Set up and follow up of their documents for the process.
• Registration of companies
• Registration of Signatories and New basic User from the business.
• Dealing with issues such as Fraud on customer IB, cancellation of their SMS Banking/Refill
• Provide Token to companies for their day to day transactions.