Kawsaul Issary

Client Country: Mauritius
Industry: Telecommunications (Communication Cloud)
Role: Senior Salesforce Developer (Salesforce Industries)

• Global Product Launch: Established a multi-currency product hierarchy to enable simultaneous voice and data bundle releases across diverse markets.
• Promotional Bundling & Discounts: Created time-limited offers by configuring bundle components, eligibility rules, and end-date versioning for seamless promotional rollouts.
• Attribute-Based Configuration: Built dynamic rules and attribute groups to accommodate tiered data, roaming options, and device add-ons, streamlining quote-to-order in CPQ.
• Multi-Phase Product Rollouts: Leveraged product versioning to schedule and manage staged 5G plan releases, ensuring minimal disruption to existing offerings.
• Integration with ESM: Linked EPC data models with Enterprise Sales Management to preserve product, pricing, and ordering logic throughout the end-to-end service lifecycle.

Client Country: England/South Africa
Industry: Insurance (Financial Services Insurance Cloud)
Role: OmniStudio Developer (Salesforce Industries)

• Implementation of Salesforce Financial Services Insurance Cloud (FSI) and OmniStudio, developing a comprehensive digital platform from the ground up for policy administration, claims processing, and customer engagement.
• Designed and deployed custom OmniScripts for various insurance processes (policy issuance, claims filing, renewals), enhancing the customer journey and operational efficiency.
• Utilized DataRaptors to establish efficient ETL (extract, transform, load) processes, ensuring seamless data integration between Salesforce and external insurance systems.
• Developed FlexCards to deliver dynamic, context-sensitive information on dashboards for insurance agents and customers, improving decision-making and user experience.
• Implemented Integration Procedures to connect Salesforce to key insurance industry platforms in real time, strengthening service accuracy and delivery speed.
• Customized Salesforce FSC to align with specific insurance product structures, coverage options, and underwriting processes, offering a 360-degree view of policyholders.
• Developed a complete policy management system using OmniStudio, enabling digital applications, automated underwriting, and policy issuance.

Client Country: India
Industry: Banking (Financial Services Cloud)
Role: Integration Developer

• Automated Business Processes with Apex: Implemented Apex classes and triggers to enforce complex rules and validations, cutting down manual tasks and speeding up approvals.
• Utilized Service Cloud: to improve case management and service delivery, developing a centralized system for tracking and resolving beneficiary inquiries, reducing response time.
• Custom LWCs for Bank Staff: Built intuitive Lightning Web Components to streamline user interfaces, boosting employee productivity and adoption rates.
• Wealth Management in FSC: Configured custom objects and workflows for portfolio tracking, client interactions.
• Loan Origination Automation: Orchestrated the entire loan process—from application to approval—reducing turnaround times and errors significantly.
• Comprehensive Data Migration: Transitioned siloed legacy systems into Salesforce with robust data mapping and testing.
• Advanced Security & Compliance: Configured field-level security, sharing rules, and encryption to protect sensitive financial information and meet industry regulations.

Client Country: France

Industry: Wastewater management

Technology: Salesforce CPQ

• Collaborated with senior developers and business analysts to understand the requirements and business processes related to CPQ (Configure, Price, Quote) systems.
• Assisted in the customization and configuration of the CPQ system to align with SAUR's specific pricing models, product offerings, and quoting workflows.
• Developed custom rules, formulas, and logic within the CPQ system to support complex pricing calculations, discounting, and product bundling.
• Worked on UI enhancements and layout modifications to improve the user experience and streamline the quoting process.
• Collaborated with the testing team to perform system testing, identify and resolve defects, and ensure the accuracy of pricing and quoting functionalities.

• Client Country : France
• Provide technical support/ incident resolution while respecting defined SLAs
• Worked with various WAN technologies including ATM, MPLS, DSL, Metro Ethernet, 4G
• Ensure connectivity between customer edge and provider edge
• Troubleshooting and configuration experience on DHCP, FHRP, VLAN, NAT, Access Lists, VRF, BGP and static routing
• Experience with Cisco routers and switches, Juniper service provider routers, Alcatel switches
• Experience on Cisco Wireless LAN Controllers

• Discovered the Salesforce environment by contributing to basic configurations (object creation, fields, flows).
• Collaborated with the development team to integrate banking solutions into Salesforce, particularly related to client management and loans.
• Created validation rules to enforce data quality, minimizing entry errors and improving reporting accuracy.
• Participated in daily stand-up meetings and code reviews with team members to share progress and learn about development practices.