KAVITA RAMRACHIA
Room Attendant
Royal Road, Palmar, Quatre Cocos
Summary
Skilled Room Attendant with a proven track record at Four Seasons Hotel, enhancing guest satisfaction through meticulous housekeeping and exceptional guest relations. Excelled in safety awareness and teamwork, significantly reducing guest complaints. Demonstrates a professional appearance and a proactive approach to problem-solving, ensuring a memorable stay for guests.
Overview
31
31
years of professional experience
Work History
Room Attendant
Four Seasons Hotel
01.2007 - 09.2023
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Replenished guest room water glasses, toiletries, and paper products.
Room Attendant
Le Surcouf Hotel
05.1992 - 09.2007
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
Education
Professor Basdeo Bissondoyal College
Mauritius 04.2001 -
Skills
Guest relations
Lost and found procedures
Maintenance reports
Housekeeping
Teamwork
Materials storage
Safety awareness
Professional appearance
Teamwork orientation
Accomplishments
- Employee of the year 2010, 2012 & 2014
- Task Force to France and Seychelles Island
Timeline
Room Attendant
Four Seasons Hotel
01.2007 - 09.2023
Professor Basdeo Bissondoyal College
04.2001 -
Room Attendant
Le Surcouf Hotel
05.1992 - 09.2007
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