Kavissen Veerapen
Pamplemousses
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Relationship Executive Foreign Exchange (Forex Dealer & Teller)
THOMAS COOK (MAURITIUS) OPERATIONS CO LTD
Port Louis
09.2023 - Current
Front Desk Agent / Guest Relation Officer
INTERCONTINENTAL RESORT MAURITIUS 5
Balaclava
07.2023 - 08.2023
Front Desk Agent / Receptionist
PORT CHAMBLY ADDRESS BOUTIQUE HOTEL 4
Baie Du Tombeau
04.2023 - 06.2023
Tele recruiter
CALL 2 CUSTOMERS
Richmond Hill
04.2022 - 11.2022
Brand Ambassador/ Sales Assistant
TENDANCES US
Grand Bay
11.2020 - 04.2021
Telesales Insurance Agent
FIRST TELECOMMUNICATION
09.2020 - 10.2020
Full Time Receptionist & Guest Relation (Internship for Nc4 Front Office course)
VERANDA POINT AUX BICHES HOTEL 4
Point Aux Biches
05.2019 - 07.2020
Cashier / Cook
EL MONDO PIZZA (ALPACEBO LTD)
Riche Terre
11.2015 - 05.2019
Education
Foundation Diploma in Port & Terminal Management
LM INSTITUTE
Port-Louis Saint Francois, Mauritius01-2021
FRONT OFFICE National Certificate Level 4 (NC4)
Sir Gaetan Duval Ecole Hoteliere
07-2020
High School Certificate -
Islamic Cultural College Form VI
Port-Louis, Mauritius11.2018
School Certificate -
PROFESSOR HASSAN RAFFA STATE SECONDARY SCHOOL
Bois Pignolet Terre-Rouge, Mauritius11.2016
Skills
Customer service
Multilingual communication
Integrity auditing
Time management
Conflict resolution
Adaptability and flexibility
Certification
- Internet and Computing Core Certification (IC3)
- NATIONAL CERTIFICATE LEVEL 4 FRONT OFFICE (CREDITED)
- Manual Private Car License, 2024
Languages
Mauritian Creole
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Italian
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Timeline
Customer Relationship Executive Foreign Exchange (Forex Dealer & Teller)
THOMAS COOK (MAURITIUS) OPERATIONS CO LTD
09.2023 - Current
Front Desk Agent / Guest Relation Officer
INTERCONTINENTAL RESORT MAURITIUS 5
07.2023 - 08.2023
Front Desk Agent / Receptionist
PORT CHAMBLY ADDRESS BOUTIQUE HOTEL 4
04.2023 - 06.2023
Tele recruiter
CALL 2 CUSTOMERS
04.2022 - 11.2022
Brand Ambassador/ Sales Assistant
TENDANCES US
11.2020 - 04.2021
Telesales Insurance Agent
FIRST TELECOMMUNICATION
09.2020 - 10.2020
Full Time Receptionist & Guest Relation (Internship for Nc4 Front Office course)
VERANDA POINT AUX BICHES HOTEL 4
05.2019 - 07.2020
Cashier / Cook
EL MONDO PIZZA (ALPACEBO LTD)
11.2015 - 05.2019
Foundation Diploma in Port & Terminal Management
LM INSTITUTE
FRONT OFFICE National Certificate Level 4 (NC4)
Sir Gaetan Duval Ecole Hoteliere
High School Certificate -
Islamic Cultural College Form VI
School Certificate -
PROFESSOR HASSAN RAFFA STATE SECONDARY SCHOOL
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