Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kaviraj  Chummun

Kaviraj Chummun

Assistant Manager
Savanne,07.05.1992

Summary

Accomplished professional with extensive expertise in retail operations ( Cruise Ships & Duty Free Shops On Board ), demonstrating leadership proficiency and supervisory expertise. Adept at promotions execution, product display creativity, and influential networking to drive sales and enhance customer relationships. Proven track record in recruitment and hiring practices, staff management, and training and development. Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organizational, and decision-making skills in management role.

Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognized for fostering positive workplace culture and driving continuous improvement. Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.


Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Assistant manager

Seven Seven Co Ltd, Dream Price Supermarket
Vieux Grand Port, Grand Port District
06.2024 - Current
  • Monitored sales performance regularly adjusting strategies as required.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Minimised inventory loss for improved profit margins.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Increased staff productivity by providing comprehensive training programmes.
  • Handled customer complaints effectively, restoring trust in our brand.

Sales and customer service representative

Starboard Co Ltd, Duty Free Shop
Miami, Florida, Florida
06.2023 - 12.2024
  • Established strong relationships with customers, enhancing brand loyalty.
  • Managed daily sales operations to achieve business objectives.
  • Handled cash transactions accurately, maintaining financial integrity at all times.
  • Co-operated closely with logistics department to ensure timely deliveries.
  • Streamlined inventory management process to reduce product wastage.
  • Conducted product demonstrations to increase consumer interest.
  • Implemented effective sales techniques to maximise profits.
  • Participated in regular staff meetings, contributing ideas for improved customer experience.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Implemented customer follow up to uphold service standards.
  • Advised customers on availability, pricing and location of products.
  • Listened actively to offer accurate information and best solution to their needs.
  • Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
  • Implemented strategies to retain and nurture long-term customer relationships.
  • Worked in collaboration with sales team to achieve collective targets and goals.
  • Trained new colleagues on customer service protocols, improving overall team performance.
  • Utilised knowledge of company products and services for increased sales.

Studio photographer

Royal Caribbean International
Miami, Florida, Florida
06.2016 - 12.2020
  • Participated in local exhibitions showcasing personal works thereby increasing professional network.
  • Organised props and accessories effectively during each shoot session.
  • Optimised client experience through professional communication and timely delivery of images.
  • Followed industry trends, implemented them into shoots resulting in contemporary styled photographs.
  • Collaborated with graphic designers for desired image alterations and improvements.
  • Captured memorable moments at weddings with attention to detail and creativity.
  • Assisted in managing the studio's schedule ensuring efficient workflow.
  • Edited photos using advanced software to enhance visual appeal.
  • Conducted post-production work including cropping, colour adjustments, retouching, resizing and printing photos for superior outputs.

Education

School Certificate - Economics, Accounting, Computer, Business

Imperial College
Curepipe
04.2001 - 01.2009

A-Levels - CCNA, Cisco Certified Network Associate

Career Express
Curepipe, Plaines Wilhems District
01.2014 - 01.2015

Skills

  • Leadership proficiency
  • Time management mastery
  • Influential networking
  • Supervisory expertise
  • Recruitment and hiring practices
  • Communication excellence
  • Reliable follow-through
  • Retail operations understanding
  • Customer relationship building
  • Staff management
  • Process improvement techniques
  • Marketing strategies
  • Staff mentoring
  • Contract negotiation
  • Training and Development
  • Project Management

Languages

English
Native
French
Native
Italian
Advanced
Hindi
Upper intermediate
Mauritian Creole
Native

Timeline

Assistant manager

Seven Seven Co Ltd, Dream Price Supermarket
06.2024 - Current

Sales and customer service representative

Starboard Co Ltd, Duty Free Shop
06.2023 - 12.2024

Studio photographer

Royal Caribbean International
06.2016 - 12.2020

A-Levels - CCNA, Cisco Certified Network Associate

Career Express
01.2014 - 01.2015

School Certificate - Economics, Accounting, Computer, Business

Imperial College
04.2001 - 01.2009
Kaviraj ChummunAssistant Manager