Katie Berard
Quatre Bornes,PW
Summary
Recent graduate or dynamic, motivated, and quick-learning candidate seeking to join an inspiring team where I can leverage my communication skills, adaptability, and proficiency in both English and French. My experience in teamwork and constant drive for growth enable me to seamlessly adapt to new professional environments and contribute effectively to achieving shared goals.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Blue Connect
09.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Intern
Club Med La Plantation D'Albion
12.2023 - 07.2024
- Supported staff members in their daily tasks, reducing workload.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in event creation.
- Analyzed problems and worked with teams to develop solutions.
Intern
Aanari Hotel and Spa
10.2022 - 12.2022
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
Education
Bachelor of Science - Tourism Hospitality And Event Management
University of Mauritius
Reduit, Mauritius10-2024
High School Diploma -
SSS Belle Rose
Belle Rose, Mauritius01-2019
Skills
- Customer focus
- Customer service
- Teamwork and collaboration
- Administrative and office support
- Calm and professional under pressure
Languages
French , English
Native language
Timeline
Client Service Representative
Blue Connect
09.2024 - Current
Intern
Club Med La Plantation D'Albion
12.2023 - 07.2024
Intern
Aanari Hotel and Spa
10.2022 - 12.2022
Bachelor of Science - Tourism Hospitality And Event Management
University of Mauritius
High School Diploma -
SSS Belle Rose
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