Karuna VYTHELINGUM
Poste De Flacq
Summary
Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Dreamprice supermarket
FLACQ
01.2020 - Current
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and trained new employees to meet job requirements.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Entered time and attendance logs in preparation for payroll.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged computer skills to input and compile data gathered from various sources.
Cashier
Dreamprice supermarket
FLACQ
10.2014 - 12.2019
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
Education
Some College (No Degree) -
PROFESSOR BASDEO BISSOONDOYAL COLLEGE
FLACQSkills
- Marketing
- Financial Management
- Workforce Management
- Time Management
Languages
English
First Language
French
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
Holder of driving licence for private car.
Timeline
Manager
Dreamprice supermarket
01.2020 - Current
Cashier
Dreamprice supermarket
10.2014 - 12.2019
Some College (No Degree) -
PROFESSOR BASDEO BISSOONDOYAL COLLEGE
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