Karishma Randhay
Rose Hill
Summary
Organised Team Leader with 15 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
Team Leader - Check Out Operations
IBL Retail, Winners Tribeca Hypermarket
Tribeca Shopping Mall
06.2020 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Fostered a high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Managed shift schedules for efficient workflow.
- Streamlined processes for increased efficiency in operations management.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Coordinated meetings to communicate new compliance procedures amongst team members.
- Facilitated training sessions for skill development amongst employees.
- Upheld high standards of service delivery by providing constructive feedback to team members regularly.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Implemented new strategies for improved performance.
Front line Supervisor
Monoprix
Cascavelle, Black River District
06.2016 - 11.2019
- Organised shift rotations, balanced workload effectively amongst team members.
- Identified areas of improvement, implemented corrective measures promptly.
- Processed payments to expedite customer service.
- Coordinated breaks and lunches to maintain continuous coverage at tills.
- Supervised team of cashiers, upheld high standards of professionalism.
- Maintained clean and organised work area for efficient operation.
- Conducted regular inventory checks with meticulous attention to detail.
- Enhanced customer satisfaction by efficiently processing transactions.
- Achieved smooth checkout process with diligent cash handling.
- Balanced cash registers, maintained accurate financial records.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Developed rapport with customers through friendly interaction.
- Communicated effectively with management regarding operational concerns.
- Trained new staff members for enhanced productivity.
- Solved customer complaints for an improved store reputation.
- Managed till floats to maintain financial integrity.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Dealt with customer complaints and rectified product and service
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Increased team productivity through effective staff planning, coordination and task delegation.
Photographer
Disney Cruise Line
06.2015 - 03.2016
- Established strong relationships with clients based on trust and reliability leading to repeat business.
- Conducted comprehensive research for developing innovative photography ideas.
- Identified suitable locations for outdoor shoots enhancing overall visual effect.
- Collaborated with clients to understand their vision for resulting in personalised photo shoots.
Photo Lab Operator
AT Focus Ltd
Curepipe, Plaines Wilhems District
03.2011 - 05.2013
- Demonstrated expertise in light balancing, ensuring superior image quality.
- Retouched, resized and enhanced images to maintain.
- Composed pictures with creative and technical eye for detail.
- Worked with film, digital and mobile technology to meet needs of individual assignments.
- Scanned physical photographs and negatives into computers for storage and editing.
Marketing Assistant
Solar-Pro Ltd
Quatre Bornes, Plaines Wilhems District
11.2009 - 03.2010
- Supported sales teams with up-to-date marketing materials and presentations.
- Fostered strong relationships with key stakeholders for improved collaboration.
- Collaborated with sales team to drive revenue growth.
- Executed successful product launches with meticulous planning and coordination.
- Coordinated promotional events, resulting in deeper customer engagement.
Ambulance Care Assistant
First Response Ltd
Quatre Bornes, Plaines Wilhems District
12.2008 - 04.2009
- Improved patient comfort by providing compassionate and empathetic care.
- Transported patients safely to hospital, reducing distress and discomfort during transit.
- Liaised with hospital staff, ensuring seamless transfer of patient information.
- Managed emotional situations calmly; provided reassurance to distressed individuals involved in emergencies.
- Retrieved and transported patients safely to and from hospital.
- Transferred patients safely between home, ambulance and clinical settings.
Education
GCSEs - English, Mathematics, French, Accounts, English Litterature, Hindi
Patten College
Rose Hill 01.2010 - 12.2010
Skills
- Diplomatic communication
- Effective delegating
- Ethical conduct
- Staff recruitment
- Customer relationship management
- Crisis handling
- Initiative taking
- Customer Service
- Health and Safety Compliance
- Public speaking
- Training and Development
Accomplishments
Winners Excellence Awards 2024 Competition
Project Leader
Recipient of the 1st Prize
IBL Innovation and Excellence Awards 2025
Project Leader
Semi-Finalist
Timeline
Team Leader - Check Out Operations
IBL Retail, Winners Tribeca Hypermarket
06.2020 - Current
Front line Supervisor
Monoprix
06.2016 - 11.2019
Photographer
Disney Cruise Line
06.2015 - 03.2016
Photo Lab Operator
AT Focus Ltd
03.2011 - 05.2013
GCSEs - English, Mathematics, French, Accounts, English Litterature, Hindi
Patten College
01.2010 - 12.2010
Marketing Assistant
Solar-Pro Ltd
11.2009 - 03.2010
Ambulance Care Assistant
First Response Ltd
12.2008 - 04.2009