Karishma Ramtohul
Ave Dr Jetoo Trefles Rose Hill
Summary
Dedicate and professional individual with over 5 years of experience in sales and customer service. Strong communication, organization and multitasking skills. Adept at handling inquiries, managing appointments and ensuring a welcoming and professional front desk experience.
Overview
13
13
years of professional experience
Work History
Sales Representative
Port Louis Tyre and Rubber Co. Ltd
Phoenix
02.2025 - Current
- Greet and welcome customers in a professional and friendly manner
- Identify customer needs and provide suitable product recommendations
- Assist customers throughout the buying process to ensure a positive experience
- Handle customer inquiries in person and over the phone
- Prepare and present quotations accurately based on customer requirements
- Follow up with clients to maintain relationships and close sales
- Maintain showroom presentation and ensure products are well displayed
- Work towards achieving sales targets and contributing to team success
Online Sales Representative
The Brandhouse Ltd (Galaxy)
Riche Terre
05.2024 - 01.2025
- Manage and process online customer orders accurately and efficiently
- Prepare invoices and issue credit notes when required
- Respond promptly to e-tickets, emails, and online customer inquiries
- Coordinate and prepare orders for delivery
- Contact customers to confirm orders, provide updates, and ensure satisfaction
- Handle customer concerns and resolve issues in a professional manner
- Maintain accurate records of transactions and customer interactions
Sales Representative
Sunrise Retails Ltd (Golden Curl)
08.2021 - 01.2024
- Manage and process online customer orders accurately and efficiently
- Prepare invoices and issue credit notes when required
- Respond promptly to e-tickets, emails, and online customer inquiries
- Coordinate and prepare orders for delivery
- Contact customers to confirm orders, provide updates, and ensure satisfaction
- Handle customer concerns and resolve issues in a professional manner
- Maintain accurate records of transactions and customer interactions
Sales Executive
Emtel World
04.2018 - 08.2019
- onduct prospecting activities to identify and attract new clients
- Build and maintain strong relationships with potential and existing customers
- Follow up with clients to ensure satisfaction and encourage repeat business
- Present products/services and provide tailored solutions based on client needs
- Negotiate and close sales to achieve targets
- Maintain accurate records of leads and customer interactions
Receptionist
Mauritius Turf Club
03.2018 - 12.2018
- Answer and direct incoming phone calls in a professional and courteous manner
- Handle inquiries and provide accurate information to clients and guests
- Manage appointments and maintain schedules
- Perform basic administrative tasks such as filing, data entry, and record keeping
Accounts Clerk
Thibault International Management Ltd
08.2015 - 10.2017
- Prepare and process invoices, receipts, and payments
- Maintain accurate financial records and update accounting systems
- Assist with bank reconciliations and monitor transactions
- Handle accounts payable and receivable
- Prepare and issue credit notes when required
- Support the preparation of financial reports
- Ensure proper filing and documentation of financial records
Customer Service Agent
Mauritius National Identity Card
09.2013 - 10.2014
- Assist customers with applications and renewal of National Identity Cards
- Verify and process personal documents accurately
- Capture and update customer information in the system
- Provide clear guidance on procedures and requirements
- Handle customer inquiries and resolve issues professionally
- Ensure confidentiality and security of personal data
- Manage queues and maintain an organized service environment
- Deliver efficient and high-quality customer service at all times
Education
Certificates in Secretarial Studies
Orien Education Centre
School Certificate
Patten College
Skills
- Excellent communication and interpersonal skills
- Strong customer service and client relationship management
- Sales and negotiation skills
- Ability to multitask and work under pressure
- Good organizational and time management skills
- Attention to detail and accuracy
- Problem-solving and conflict resolution
- Administrative and clerical skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Handling phone calls and front desk operations
- Invoice processing and basic accounting knowledge
- Teamwork and ability to work independently
Timeline
Sales Representative
Port Louis Tyre and Rubber Co. Ltd
02.2025 - Current
Online Sales Representative
The Brandhouse Ltd (Galaxy)
05.2024 - 01.2025
Sales Representative
Sunrise Retails Ltd (Golden Curl)
08.2021 - 01.2024
Sales Executive
Emtel World
04.2018 - 08.2019
Receptionist
Mauritius Turf Club
03.2018 - 12.2018
Accounts Clerk
Thibault International Management Ltd
08.2015 - 10.2017
Customer Service Agent
Mauritius National Identity Card
09.2013 - 10.2014
Certificates in Secretarial Studies
Orien Education Centre
School Certificate
Patten College