Karishma Raghawa
Riviere d,mauritius
Summary
Dynamic professional with a strong foundation in communication skills, team building, and problem-solving. Proficient in Photoshop and Illustrator, with a keen understanding of marketing strategies. Committed to leveraging these skills to drive successful marketing campaigns and foster collaborative team environments.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
1
1
Certification
Work history
TRAINEE GRAPHIC DESIGNER
SOPACK MAURITIUS LTD
POINT AUX SABLES
02.2019 - 01.2020
- Adhered strictly to corporate branding guidelines whilst adding unique creative touch to all assignments.
- Designed logos for new product lines which established a distinct brand image.
- Developed compelling layouts for brochures, catalogues and advertising materials to increase customer engagement.
Customer advisor
CONCENTRIX
EBENE, MAURITIUS
02.2022 - 11.2023
- Cultivated strong relationships with customers to drive engagement.
- Delivered personalised service to each client, fostering trust and loyalty.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Managed large volumes of incoming calls for efficient customer service operations.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Resolved customer complaints effectively, maintaining brand reputation.
Sales coordinator
DELCITY LTD
Terre Rouge, Pamplemousses District
11.2023 - Current
- Coordinated training sessions for new hires, ensuring faster integration into the team.
- Coordinated with marketing team, ensuring successful product launches.
- Tracked competitors' activities, providing valuable insights into market trends.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Handled contract negotiation tasks for beneficial agreements.
- Handled critical customer issues promptly, improving overall service quality.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Handled inbound queries by phone, email and in person.
- Processed purchases and sales orders promptly.
Education
School Certicate - English Language, Art and Design, French, French Literature
Certificate of Achievement - Internet and Computing Core Certification (IC3) Programme
UNIVERSAL ICT EDUCATION PROGRAMME
English Conversation Club
Graphic Design
Skills
- Communication skills
- Team building
- Problem-solving
- Knowledge of photoshop & Illustrator
- Marketing
Certification
- School Certificate: English Language B Oral 2(TWO) Art and Design D French D French Literature E
- UNIVERSAL ICT EDUCATION PROGRAMME (Internet and Computing Core Certification (IC3) Programme)
- Certificate of Achievement (JA Economics for success)
- English Conversation Club (Embassy of the United States)
- Graphic Design (First Year)
Languages
English
Advanced
French
Fluent
Timeline
Sales coordinator
DELCITY LTD
11.2023 - Current
Customer advisor
CONCENTRIX
02.2022 - 11.2023
TRAINEE GRAPHIC DESIGNER
SOPACK MAURITIUS LTD
02.2019 - 01.2020
Certificate of Achievement - Internet and Computing Core Certification (IC3) Programme
UNIVERSAL ICT EDUCATION PROGRAMME
Graphic Design
School Certicate - English Language, Art and Design, French, French Literature
English Conversation Club