KARISHMA JUGURNAUTH

Work History

Executive Marketing

PHOENIX INSURANCE

VACOAS , VS

02.2025 - Current

Implemented successful business strategies to increase revenue and target new markets.

Swing Manager

MACDONALD

PHOENIX , PH

06.2018 - 09.2024

Managed inventory levels and restocked supplies as needed throughout shifts.
Conducted regular inspections of equipment for maintenance and safety compliance.
Assisted in implementing promotional strategies to boost sales performance.
Planned monthly staff meetings to discuss goals, objectives, successes, challenges.
Assisted customers in selecting products that best met their needs while upselling additional items.
Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
Analyzed sales data from POS systems to identify trends in customer purchases and demographics.
Conducted regular audits of the store's financial records and reported discrepancies to upper management.
Developed training materials for new hires on store policies and procedures as well as product knowledge.
Provided guidance on merchandising techniques that would maximize profits within the store.
Coordinated events such as fundraisers or product launches at the store level.
Developed promotional campaigns to increase sales revenue and brand awareness.
Recruited new employees by conducting interviews, assessing skillsets and making hiring decisions.
Partnered with vendors to negotiate pricing on bulk orders; maintained relationships with vendors for future business needs.
Supervised teams' work to maintain consistent quality and performance levels.
Trained workers to close skill gaps and improve overall productivity.
Owned process of setting up, breaking down, and resetting operations.
Oversaw food preparation, production and presentation according to quality standards.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Coached staff on strategies to enhance performance and improve customer relations.
Distributed food to service staff for prompt delivery to customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Priced and ordered food products, kitchen equipment, and food service supplies.
Enforced loss prevention measures throughout the store; performed investigations into suspicious activity.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Reviewed payroll information prior to submitting it for processing; ensured accuracy of hours worked.
Tracked activities to proactively spot opportunities to improve operations and workflow.
Promoted safe working conditions by monitoring safety procedures and equipment.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Resolved problems or concerns to satisfaction of involved parties.
Inspected dining and serving areas for cleanliness and proper setup.
Empowered team members with tools to address serious issues.
Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Trained new employees on company policies and customer service standards.
Coordinated staff schedules to optimize coverage during busy periods.
Enforced health and safety regulations to maintain a safe work environment.
Resolved customer complaints in a professional manner while upholding company standards.
Monitored inventory levels to ensure adequate stock for customers' needs.
Managed and trained a team of 15+ employees in daily operations and customer service.
Prepared and led food service training programs to teach staff various tasks.
Implemented operational procedures to ensure compliance with company policies and safety regulations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted staff by serving food and beverages or bussing tables.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained new employees to perform duties.
Set schedules for [Number] staff by planning and designating shifts and hours.
Orchestrated positive customer experiences by overseeing every area of [Type] operations.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Limited portion sizes and used garnishes to control food costs.
Coordinated with catering staff to deliver food services for special events and functions.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Oversaw food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maximized quality assurance by completing frequent line checks.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Purchased food and cultivated strong vendor relationships.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Verified prepared food met standards for quality and quantity before serving to customers.

Summary

Overview

Work History

Executive Marketing

Swing Manager

Education

SCHOOL CERTIFICATE - English

Skills

Languages

Affiliations

Timeline

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