Karishma Jhurreea Jungly
Clavet Sebastopol
Work History
Hostess at food and beverage concierge
Long Beach Hotel
Bellemare, Mauritius
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Restaurant Hostess
Shanti Maurice
St felix, Mauritius
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Upheld hotel policies and procedures by providing high level of customer service.
Languages
English
Advanced (C1)
French
Advanced (C1)
Timeline
Hostess at food and beverage concierge - Long Beach Hotel
Restaurant Hostess - Shanti Maurice