Dynamic team leader, performance improvement driven and conflict resolution. Spearheaded initiatives that enhanced operational efficiency, achieving project milestones ahead of deadlines. Skilled in coaching and mentoring, fostering a collaborative environment that increased customer satisfaction ratings significantly.
Overview
11
11
years of professional experience
Work History
Team Leader
Rogers Capital Corporate Services Limited
10.2023 - Current
Led team in achieving operational efficiency through process refinement and resource allocation.
Coordinated daily activities to ensure smooth workflow and adherence to company policies.
Implemented training programs for new staff, enhancing onboarding experience and knowledge retention.
Developed and maintained performance tracking systems to monitor team productivity and compliance.
Analyzed operational metrics to identify areas for improvement, driving strategic decision-making.
Streamlined reporting processes, reducing turnaround time for project updates and status reports.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Achieved project milestones ahead of deadlines, achieving budget coordinating effectively with stakeholders and managing resources efficiently.
Assistant Team Leader
Rogers Capital Corporate Services Limited
01.2022 - 09.2023
Coordinated team schedules to enhance operational efficiency and resource allocation.
Developed training materials to improve onboarding processes for new team members.
Streamlined communication channels between departments, fostering collaboration and timely project updates.
Assisted in implementing quality control measures to ensure compliance with corporate standards.
Managed team workload to reach targets for specific tasks.
Monitored team productivity and provided regular progress reports to team leader, highlighting areas for improvement.
Senior Administrator
Rogers Capital Corporate Services Limited
10.2019 - 12.2021
Streamlined administrative processes to enhance operational efficiency across multiple departments.
Developed and implemented new filing systems to improve document retrieval and organization.
Coordinated scheduling and logistics for executive meetings, ensuring seamless communication among stakeholders.
Mentored junior staff in administrative procedures, fostering a collaborative work environment.
Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
Corporate Administrator
Rogers Capital Corporate Services Limited
09.2017 - 09.2019
Streamlined communication processes between departments to enhance operational efficiency.
Developed and maintained comprehensive documentation systems for corporate policies and procedures.
Coordinated logistics for corporate meetings, ensuring timely scheduling and resource allocation.
Implemented process improvements that reduced administrative turnaround times by optimizing workflows.
Maintained personnel records and updated internal databases to support document management.
Sales Representative
Pandora Jewelry
12.2015 - 12.2015
Generated additional sales opportunities with upselling and cross-selling techniques.
Agent
Multi Contact LTD
03.2014 - 06.2014
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Informed clients of policies and procedures.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH