Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARINE-JANE FINON

Summary

Dynamic team leader, performance improvement driven and conflict resolution. Spearheaded initiatives that enhanced operational efficiency, achieving project milestones ahead of deadlines. Skilled in coaching and mentoring, fostering a collaborative environment that increased customer satisfaction ratings significantly.

Overview

11
11
years of professional experience

Work History

Team Leader

Rogers Capital Corporate Services Limited
10.2023 - Current
  • Led team in achieving operational efficiency through process refinement and resource allocation.
  • Coordinated daily activities to ensure smooth workflow and adherence to company policies.
  • Implemented training programs for new staff, enhancing onboarding experience and knowledge retention.
  • Developed and maintained performance tracking systems to monitor team productivity and compliance.
  • Analyzed operational metrics to identify areas for improvement, driving strategic decision-making.
  • Streamlined reporting processes, reducing turnaround time for project updates and status reports.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Achieved project milestones ahead of deadlines, achieving budget coordinating effectively with stakeholders and managing resources efficiently.

Assistant Team Leader

Rogers Capital Corporate Services Limited
01.2022 - 09.2023
  • Coordinated team schedules to enhance operational efficiency and resource allocation.
  • Developed training materials to improve onboarding processes for new team members.
  • Streamlined communication channels between departments, fostering collaboration and timely project updates.
  • Assisted in implementing quality control measures to ensure compliance with corporate standards.
  • Managed team workload to reach targets for specific tasks.
  • Monitored team productivity and provided regular progress reports to team leader, highlighting areas for improvement.

Senior Administrator

Rogers Capital Corporate Services Limited
10.2019 - 12.2021
  • Streamlined administrative processes to enhance operational efficiency across multiple departments.
  • Developed and implemented new filing systems to improve document retrieval and organization.
  • Coordinated scheduling and logistics for executive meetings, ensuring seamless communication among stakeholders.
  • Mentored junior staff in administrative procedures, fostering a collaborative work environment.
  • Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
  • Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
  • Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.

Corporate Administrator

Rogers Capital Corporate Services Limited
09.2017 - 09.2019
  • Streamlined communication processes between departments to enhance operational efficiency.
  • Developed and maintained comprehensive documentation systems for corporate policies and procedures.
  • Coordinated logistics for corporate meetings, ensuring timely scheduling and resource allocation.
  • Implemented process improvements that reduced administrative turnaround times by optimizing workflows.
  • Maintained personnel records and updated internal databases to support document management.

Sales Representative

Pandora Jewelry
12.2015 - 12.2015
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Agent

Multi Contact LTD
03.2014 - 06.2014
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Informed clients of policies and procedures.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Education

Bachelor of Arts - Law And Management

University of Mauritius
Reduit, Mauritius
01-2017

High School Diploma -

Loreto College of Curepipe
01-2013

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Coaching and mentoring
  • Performance improvement
  • Goal setting
  • Analytical thinking
  • Conflict resolution
  • Quality improvement
  • Daily workflow improvement

Languages

English
Advanced (C1)
French
Advanced (C1)

Timeline

Team Leader

Rogers Capital Corporate Services Limited
10.2023 - Current

Assistant Team Leader

Rogers Capital Corporate Services Limited
01.2022 - 09.2023

Senior Administrator

Rogers Capital Corporate Services Limited
10.2019 - 12.2021

Corporate Administrator

Rogers Capital Corporate Services Limited
09.2017 - 09.2019

Sales Representative

Pandora Jewelry
12.2015 - 12.2015

Agent

Multi Contact LTD
03.2014 - 06.2014

Bachelor of Arts - Law And Management

University of Mauritius

High School Diploma -

Loreto College of Curepipe

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KARINE-JANE FINON